Mental Health Clinical Support Coordinator – Head to Health Phone Service Neami National Limited


“We support individuals living with mental health challenges to achieve outcomes they value.”


About the Role

  • Full time, Permanent role available  
  • Nurses Award 2020 (Level 2) $93,168 – $97,891 or Health Professional & Support Services Award 2020 (Level 2) $88,406 – $ 98,899 per annum + Superannuation
  • Salary Packaging providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
  • Location: Head to Health Phone Service – Brisbane South (Logan) 
  • Generous above award pay and entitlements (see details below)

About your new role

The Mental Health Clinical Support Coordinator will have a background in Occupational Therapy, Social Work, Nursing or Psychology. 

As a Mental Health Clinical Support Coordinator, you will be part of a multidisciplinary team who: 

  • Deliver high-quality mental health intake, assessment, triage, and referral services 
  • Connect people seamlessly to the most appropriate local service to meet their identified needs, consistent with the ‘stepped care’ approach
  • The clinical team will also ensure continuous care co-ordination between Metro South Health and health service providers for consumers experiencing high levels of distress. 

What will Neami offer in return? 

  • Generous leave entitlements including 13 weeks paid parental leave, 4 weeks paid partner leave, 2 days wellness leave, 2 days additional carers leave, and 3 days compassionate per occasion
  • Access to paid study leave and discipline specific paid external supervision 
  • Professional development through regular Practice Development sessions and coaching with your supervisor 
  • Ongoing extensive in-house Learning and Development Programs to encourage learning and skill-building 
  • Employee Assistance Program (EAP) through Benestar – access a holistic health and wellness offering of supports and resources to Neami staff and their immediate family
  • Work flexibility arrangements available for maintaining your work-life balance

What you will bring to the role? 

  • A Registered Psychologist, Occupational Therapist or Registered Nurse with a current annual practicing certificate from the Australian Health Practitioner Regulation Agency essential, or a Social Worker with Australian Association of Social Worker (AASW) membership, or is evidence that they are eligible to have membership with the AASW.
  • Demonstrated experience in the provision of mental health assessment and supporting consumers with presenting mental health concerns
  • Experience working with client information systems, maintaining accurate documentation and data collection
  • Knowledge of local services particularly relevant to designated program area
  • The ability to form and maintain strong relationships with key stakeholders
  • Be able to work with individuals from diverse and unique backgrounds
  • Be an honest and transparent individual 

What the role requires

  • National Criminal History Check (Police check) – disclosable outcomes considered
  • Current Working with Children Check /Blue Card (Social Workers/Non-AHPRA registered clinicians) required before commencement of work 
  • Current AHPRA or AASW registration 
  • Current Drivers licence 
  • Australian Working Rights 
  • Neami National will require, as part of our condition of employment, that all candidates for this position must be fully vaccinated for COVID-19 and provide evidence of this
  • Evidence or commitment to gain evidence to meet Queensland Health’s Vaccine Preventable Diseases (VPD) requirements 

How to apply: 

The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description, please contact:

Lisa White, Service Manager – Head to Health Phone Service

Mob: 0403 458 237 or Email: [email protected] 

Applications will close once successful candidate is appointed 


Be Yourself – Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences, and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.