About this opportunity:

We are seeking a highly motivated individual to join our team as a Mental Health Implementation Coordinator (on a full-time basis). The successful candidate will be responsible for coordinating the sourcing and delivery of Additional Services (critical incident response and foundations programs), ensuring that strategic solutions are delivered in an effective, courteous, and timely manner.

Key Responsibilities:

• Coordinate trauma response support, onsite counselling, training workshops and other additional services for the Critical Incident and Foundations teams for our clients throughout Australia and Asia Pacific.
• Assist with invoicing and data management related to Additional Services.
• Provide assistance to internal and external stakeholders.
• Maintain and respond to email queries directed to shared inboxes.
• Complete allocated Additional Service requests and projects assigned by the team manager accurately and within the required timeframes.
• Ensure 100% compliance with QA policy and procedures.

About you:

• Customer service experience.
• Intermediate to advanced computer/keyboard skills including Microsoft Excel, Word, Outlook/email.
• Demonstrates the ability to be understanding and empathetic towards client issues.
• Excellent written and verbal communication skills.
• Ability to be flexible, and resilient within a shift work environment.
• Ability to work autonomously as well as part of a team.
• Highly developed organisational and time management skills.
• Ability to work well under pressure.

If you are a highly motivated individual who thrives in a fast-paced environment and is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.

What’s in for you:

A fantastic range of employee benefits are on offer including training and development, service recognition, paid parental leave, volunteer leave and more. More importantly, you’ll be contributing to the delivery of mental health and related services in a sector which has a critical impact on the health, wellbeing and welfare of others. 

About us:

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

*Proper completion of probity checks and adherence to State/Territory public health orders is required as part of the recruitment process for all TELUS Health roles.

TELUS Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a safe work environment free of discrimination and harassment. We celebrate and embrace diversity in all its forms and have a zero-tolerance policy for violence, including domestic and family violence.

*To be eligible to apply, you must hold existing Australian work rights.