Mental Health Intake and Triage Team Member Access Psych


Company Description

Access Psych offers qualified face-to-face and telehealth psychological services to address a wide range of mental health issues and concerns. As part of the MedHealth group – a purpose-built collection of 22 industry leading health, medical and employment brands – and with more than 80 AHPRA Registered and Provisionally Registered Psychologists, we deliver mental health support to meet the unique needs of individual clients and corporate customers Australia-wide. Work in your local community, with work from home options available.

Our vision is to support people to live their best life and our mission is to make mental health care as accessible (and accepted) as going to the gym.

Job Description

We are looking for Mental Health Intake and Triage Team Member who can provide exceptional customer service to support clients to engage in Access Psych’s mental health services through the provision of an intake process and risk assessment, ensuring that the wellbeing of our clients remains priority.  

This role can be completed from any location across Australia and it can also be completed from a suitable home office. We are seeking a strong team player, who can work hard and work efficiently but who will also be a positive contributor to the Access Psych team culture.

Whilst ideally we are seeking a full-time team member, we would also consider a part-time arrangement. The Access Psych Intake and Triage team operates between 8am and 8pm so there is flexibility to work mornings, afternoons or evenings or a combination of all.

Working as part of a dynamic team of mental health professionals, we want team members who can build rapport with clients and support them to take the first steps in seeking mental health treatment.

Be your best in a supportive team environment, completing the following tasks:

  • Manage incoming calls and emails, and provide customer service to colleagues, clients and customers. 

  • Assess risk and determine appropriate response to ensure the wellbeing of the client. 

  • Obtain all client details required to schedule appointments. 

  • Work with the Access Psych team to match clients to appropriate clinicians. 

  • Respond to all client enquiries with accuracy and professionalism. 

  • Book appointments and manage calendars 

  • Use and maintenance of Access Psych’s client database system, including accurate data entry 

  • Ensure client privacy by maintaining confidentiality in accordance with relevant legislation and Access Psych policies. 

  • Answer all calls within KPI timeframes. 

The Benefits

When you join Access Psych, you join one of Australia’s most reputable mental health service providers. We offer exciting career development pathways, a unique hybrid working model that combines clinical work and case management, and a competitive remuneration package, including bonus and incentive schemes. Salary package options are available.

We have a “promote from within” culture and secondment opportunities to keep life interesting and challenging. What’s more, Access Psych is a growing brand, so opportunities will come the way of talented performers. If social events and out-of-work activities are important, we have plenty to keep you motivated and connected.

Leadership positions and career progression are also available at Access Psych and within our parent company, MedHealth.


Joining our team at Access Psych is straightforward. But first, you need to meet a few mandatory requirements:

  • You must have a health professional qualification and experience supporting people with mental health concerns;
  • You have permanent residency in Australia;
  • You are passionate about improving lives through work and health;
  • You want to part of a dynamic, social and hard-working team.

Additional Information

Our values are always at the heart of the work we do every day:

  • We build authentic relationships with clients that foster trust and confidence.
  • We understand the challenges our clients face and approach them with compassion and understanding.
  • Our team of expert psychologists are dependable and can be trusted to work toward the best interests of the client.
  • We work with purpose, determined to find solutions that work for our clients, resolving their issues and concerns.

To have a confidential discussion about the role please contact our Talent Acquisition Advisor – Tammy via 0428 575 220 or via LinkedIn

At Access Psych, sameness is a myth.

Access Psych acknowledges First Nations Australians as the Traditional Owners and Custodians of the land and sea upon which we work. We recognise their living cultural and natural landscapes and pay our respects to Elders past, present and emerging.

We strive to maintain a workplace that fosters acceptance and respect for diversity. A workplace free of intolerance, discrimination, harassment and violence in any form. We recognise that sameness is a myth and seek to achieve equality throughout our business.

MedHealth is committed to providing a safe and healthy work environment for all staff. Your vaccination status may be discussed as part of the recruitment and selection process.