Mental Health Intake Officer South Western Sydney PHN


  • Work with kind, talented people and get the support you need to thrive 
  • Salary packaging + work-from-home options + real career progression 
  • Help meet the diverse health needs of our communities and make your impact count 
  • Get more time for what matters most with flexible work, including up to 50% from home 


A healthy community. A healthy career. 

Are you ready to be part of something bigger, something good?  

At South Western Sydney Primary Health Network, our mission is simple. We’re building healthier communities.  

Through connection and care, we tackle the healthcare challenges of our region by supporting primary health providers. And as a not-for-profit, we’re passionate about improving services to meet the diverse health needs of our region.  

That really matters. And so do you.  


Your impact, where you’re really needed. 

As our highly valued Mental Health Intake Officer, you’ll use your time management, data entry and mental health knowledge to process, allocate and advise of the best mental health service available at SWSPHN. 


You’ll make an impact at scale by:  

  • Processing incoming mental health referrals, assessing for eligibility and assign to the most appropriate SWSPHN commissioned service  
  • Utilise the PHNs Client Information Management System (CIMS) to maintain referral information   
  • Liaise with and provide support to referrers, commissioned service providers and consumers and action general enquiries 


What you’ll bring 
To succeed in this role, you will have: 

  • Knowledge of the primary mental health sector, and an understanding of the SWS primary mental health system specifically. 
  • Ability to provide a general (non-clinical) assessment of the eligibility of referral.  
  • Demonstrated  time management and problem-solving skills, with the ability to troubleshoot issues in a timely manner. 
  • Demonstrated experience in using Client Information Management Systems or conducting data entry activities on a range of Microsoft based programs. 


Why South Western Sydney PHN? 

  • We’re a values-driven organisation that treats you as a whole person and values your unique contribution.  
  • What we do isn’t easy, and there are lots of moving parts. But we’re invested in our region’s health, and in your wellbeing.  


Here are some of the things we hope you’ll love about working with us: 

Impact whole communities through connection and care.  

As our Mental Health Intake Officer, you’ll use your mental health knowledge, organisation skills and Intake skills to help us support primary health providers, move the dial on health care, and make lives better every day.  

Find the support you need to be you and thrive.  

Your work with us matters enormously, and so do you. Here, you’ll be trusted to work how it suits you – whether that means a late start to fit in a school run, an early finish for a family birthday, or mixing up your home and office days. And you’ll find approachable and supportive leaders who help you grow and achieve, your way.  

Work with kind, talented people who are passionate about primary health.  

We know that so much of how you feel at work depends on the colleagues around you. At SWSPHN, you’ll belong to a team of incredibly good, supportive and passionate people who get stuck in and make a difference, together.  


Are you ready to be part of something bigger? 

Join SWSPHN and build a healthy career that works for you.  


To apply, please submit your resume and cover letter by Monday 25 September 2023. To find out more, contact Rachel Silm on 02 4632 3041.  Full time preferred, part time considered (minimum 30 hours per week).


The communities we support are very diverse, and so are their healthcare needs. SWSPHN benefits greatly from a team that brings together many different perspectives and experiences, and we’re proud of our inclusive culture. We strongly encourage applications from Aboriginal and Torres Strait Islander people, and people from all backgrounds. 


Preferred applicants must have the right to work in Australia and will be subject to a Criminal Record Check.  



South Western Sydney PHN

Job Salary

Full time