Mental Health Outreach Support Coordinator Institute for Urban Indigenous Health


About Us?

The Institute for Urban Indigenous Health Ltd was established by its founding members to provide a coordinated/integrated approach to the planning, development and delivery of comprehensive primary health care services for Aboriginal and Torres Strait Islander populations within the Southeast Qld Region.

The IUIH West Moreton Mental Health Hub aims to provide comprehensive assessment treatment and assertive outreach support to clients presenting with moderate to severe mental health needs. Working in a unique multidisciplinary care team as an extension of the IUIH comprehensive model of care, along with integration with the West Moreton mental Health teams to provide appropriate and responsive care to clients would otherwise not access support or require inpatient care.


About the Role?

Are you passionate about our community and the care of our people?

We are looking for Mob to work alongside members of our community who have been marginalized by the system and experiencing moderate to severe mental health issues.

Internally this Mental Health Outreach Support Coordinator role will be known as a Care Coordinator. 
As a Care Coordinator in our team, you will be supporting Mob to connect with community, services and health and social supports to strengthen their autonomy and health and wellbeing. Our focus is around strengthening supports for Mob to foster social and emotional well-being to support Mob so are strong, connected and deadly.

The role will manage a caseload of clients with varying needs and identified issues, to empower and foster strength, resilience and well-being through participation in intensive case management, planning and coordination of transitional needs.

Day to day duties will include:

  • Work collaboratively as a member of a multidisciplinary team to provide integration and coordination between different programs.
  • Developing and maintaining support plans in conjunction with clients and relevant service providers.
  • Work with clients in a trauma informed, recovery and/or strengths-based approach to formulate, implement and review well-being plans including a comprehensive assessment of need and safety planning.
  • Assisting in the coordination and delivery of services for clients identified with drug and alcohol, mental health, chronic disease and social health issues.
  • Participate in care coordination activities to fulfil needs of assigned clients transition care plans, including coordination meetings with relevant external stakeholders.
  • Working flexibly in response to client and family/carer needs
  • Conduct home, community and/ or custody visits to support ongoing client recovery.
  • Liaising and developing external relationships with services/agencies to address client needs.
  • Contributing to smooth transitions for client who are accessing other services.
  • Keeping accurate and confidential, current case notes, statistics and other client records and files
  • Monitoring and contributing to the development of clinical practices, outcomes and protocols

About You?

  • Current C Class Drivers Licence (QLD)
  • Current Criminal History Check
  • Valid Blue Card (Working with Children)
  • Valid Disability Worker Screening Check (Yellow Card)
  • Current CPR and First Aid Certificates
  • Certificate IV or Higher in Aboriginal and/or Torres Strait Islander Primary Health or willingness to complete
  • Ability to work sensitively and effectively with Aboriginal and Torres Strait Islander communities, their leaders and health professionals, while respecting traditional culture, values and ways of doing business.
  • Experience working in the field of mental health, drug and alcohol services, or related social service fields
  • Capacity to work ethically and effectively within a culturally responsive framework
  • Sound understanding of the social determinants of health, issues associated with homelessness, AOD use, mental health and suicidal ideation and attempts as they relate to Aboriginal and Torres Strait Islander people
  • Qualification in Social Work/Mental Health/Behavioural Science or related field


Aboriginal and Torres Strait Islander people are strongly encouraged to apply!


What Can we Offer?

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.


  • At IUIH ‘Our Collectivity is Our Strength’.
  • We are a diverse and inclusive workplace that invites applications from all people.
  • Be part of Australia’s largest community controlled Aboriginal Health Service.     
  • Access to “Growing Our Own Opportunities” through in-house training and programs.
  • Weekly Staff Wellness activities and ‘Gather and Grow’ yarns and award ceremonies.
  • Propa ‘Ways’ training and a cultural integrity framework embedded through our monthly socialisation activities.
  • Opportunities to attend community events such as NAIDOC, Rugby League Carnivals and more.
  • A range of Salary Sacrifice options including Novated Leasing, Meal & Entertainment Cards and lots more.


APPLICATIONS CLOSE – Monday 2 October 2023



Institute for Urban Indigenous Health

Job Salary

Full time