Mental Health Service Navigation Officer Ballarat Community Health


Full Time 1.0 EFT, Ongoing

  • Generous salary packaging benefits
  • Flexible working arrangements
  • Supportive environment and access to Employee Assistance Program

An exciting new opportunity within our mental health teams and programs for a Mental Health Service Navigation Officer.

Ballarat Community Health (BCH) have been provided with funding from the Commonwealth Government, from the Western Victoria Primary Health Network to offer a Service Navigation Officer of our local Mental Health and Psychosocial Programs. This role will assist people to connect to the mental health service they need at that time, with a “no wrong door” attitude.

About the Role

The role will include completion of assessments of individual needs, referring to appropriate services, with the Stepped Model of Care methodology. It is expected the clinician will have or build an expert knowledge of local service providers, both internally and externally across the Grampians Region.

You will function as a member of a dynamic multi-disciplinary, multi-agency team to promote an integrated and holistic service for participants and be responsible for a range of clinical services, with an option to work within our After Hours Program.

To be successful for the role you will need:

  • Tertiary qualification in a relevant field including but not limited to Nursing, Occupational Therapist, Social Worker, Clinical or General Psychologist
  • Relevant experience in the local Mental Health systems including Intake, Triage and Assessment skills
  • Understanding of current local systems for severe mental health, psychosocial disorders, with a client centered and career perspective
  • Well-developed communication and interpersonal skills, including the capacity to successfully manage difficult situations
  • Expert in medical documentation, including intake assessment, provisional diagnosis, treatment planning and MDTM discussions

About Us

Ballarat Community Health (BCH) provides a broad range of services to the community of Ballarat, with outreach services delivered in the Central Highlands region and beyond. In partnership with the community, we create opportunities and supportive environments which empower people to develop and maintain optimal health and wellbeing, as well as preventing and managing illness.

Position Description and Enquiries

For a copy of the position description, please click here.

For further enquiries about this role please contact Janelle Johnson, Manager Headspace on 5304 4777.

If you share our values of respect, integrity, optimism, courage, resilience – don’t delay. Be part of something special. Apply now.



Ballarat Community Health

Job Salary

Full time