Mental Health Worker PRIMA Hunter Primary Care Ltd


Hunter Primary Care delivers a range of health and wellbeing services in collaboration with our network of trusted health professionals. We encourage flexible working and aim to create a work environment where all employees are valued, and can contribute, regardless of gender, age, culture, disability, sexual orientation or gender identity, Indigeneity, family and caring responsibilities or religion. 


Hunter Primary Care (HPC) is offering an exciting opportunity to be part of the team responsible for delivering intake and triage services for primary mental health services across the Hunter and Mid Coast regions of NSW. The successful candidate will apply their strong understanding of the mental health sector across primary and tertiary sectors, as well as NGOs, to process primary mental health referrals and facilitating allocating to appropriate providers. The role will actively participate in activities that inform triage processes, resources and workflows. This position is available on a full time or part time basis, based at HPC in Warabrook (Newcastle) and is currently funded until 30 June 2023.


  • Review and triage incoming referrals for appropriate treatment programs
  • Identify escalation requirements for significant risk and/or complex issues
  • Establish and maintain strong relationships and communication channels with all stakeholders.
  • Liaise with treatment providers to direct ineligible clients to appropriate services
  • Participate in demand management activities.
  • Identify and facilitate performance improvement initiatives


  • Tertiary qualifications in Mental Health or related field
  • Experience in intake, triage or care planning in a community or mental health service.
  • Strong understanding of the mental health sector across primary and tertiary sectors, as well as non-government organisations.
  • Understanding of stepped care frameworks in a mental health setting.
  • Experience working with/or awareness of the issues impacting on Aboriginal & Torres Strait Islander peoples, and diverse communities, including LGBTIQ and CALD groups advantageous.

The successful applicant for this position will be asked to consent to a police check.  Please note that people with criminal records are not automatically barred from applying for this position.  Each application will be considered on its merits.

Unless a medical contraindication exists, staff at Hunter Primary Care must be fully vaccinated against COVID-19.  Evidence of vaccination status or medical contraindication will be required from the successful candidate.

This position is classified as Health & Wellbeing Services Level 2 per the Hunter Primary Care Agreement 2021. The current remuneration for this classification is $34 to $40 per hour plus entitlements.


Hunter Primary Care values respect, excellence, integrity and recognition, and have a strong interest in working with people who are committed to improving health in our community. We listen. Care. Connect. Hunter Primary Care offers you:

  • Generous salary packaging available up to $15,899 per annum
  • Flexible work arrangements
  • Paid parental leave
  • Professional development leave and study leave
  • Paid mental health leave
  • A supportive and motivated team culture
  • Dynamic team of passionate professionals
  • Employee Assistance Program
  • Progression opportunities

We’re COVID Safe – we have a COVID-19 Safety Plan to help create and maintain a safe environment for our staff and our community. For more information please view the COVID-19 Safety Plan available on our website.


For further information regarding this position, please contact Phil Carr on [email protected]

Applications close: 10.00am, Monday 18 July 2022 – we reserve the right to close this vacancy early should a suitable candidate be found

Further information regarding this opportunity can be found in the position description at the About Us / Careers page of our website – All applications must include a cover letter individually addressing the essential and desirable selection criteria found in the position description. To apply for this position, click on Apply Now below to upload your resume and application.

Hunter Primary Care is an equal opportunity employer. Aboriginal and/or Torres Strait Islander People are encouraged to apply.



Hunter Primary Care Ltd

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