Mobile Case Manager EML Group




At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

Here are just some of the employee benefits we offer at EML:

  • A diverse and collaborative team culture like no other
  • Flexibility to work from home to support work/life balance
  • A corporate wellbeing program with discounted health insurance and gym membership 
  • Generous discounts from over 350 retailers through our RewardsHub program 
  • Comprehensive learning and development opportunities to help you reach your full potential
  • Access to support and counselling services with work or personal matters, through our Employee Assistance Program
  • Companywide events to stay connected and celebrate success 
  • Annual tenure and performance-based recognition rewards + regular salary reviews
  • Up to 16 weeks paid parental leave, plus Super

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.


As part of our remote team based in Coffs Harbour (or surrounding locations), you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Focus on early, timely and personal face to face claims management, helping injured workers return to work and supporting their employers.

You will undertake approximately 6-7 visits per week to best support our customers.

This is a Full Time Permanent position and will include a car allowance, laptop, and mobile phone.


  • Deliver personalised face-to-face assistance to workers and employers
  • Provide workers’ compensation advice to stakeholders such as workers employers and providers
  • Conduct community visits inclusive of but not limited to work sites or medical clinics
  • Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers
  • Consult with Providers, Employers and Return to Work Specialists where required


  • Strong Rehabilitation / Return to Work knowledge and experience is ideal
  • Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Exercise Science) is desirable
  • Allied Health background is desirable – understanding of medical terminology and injury recovery timeframes
  • Knowledge of the NSW workers’ compensation legislation and regulations
  • Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work
  • Excellent attention to detail, organisational skills, written and verbal proficiency
  • Own vehicle with a 5 star ANCAP rating, insurance & current unrestricted NSW Drivers License


EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.