NDIS Specialist Support Coordinator and Case Manager Connect Case Management Pty Ltd


About us:

Connect Case Management (ccm.) is a boutique NDIS registered provider based in Subiaco, Perth providing professional services to adults and children with complex needs. We provide Specialist Support Coordination, Occupational Therapy, and Private Case Management to people with disabilities.  Our services are founded on person-centred planning, and by working closely with clients and their support networks we foster enduring and meaningful support. 

About the role:

This is your opportunity to join a small and exceptional team who are passionate about best practice NDIS and rehabilitation services. We are seeking an experienced individual to perform the role of NDIS Specialist Support Coordinator (SSC), and Case Manager (CM). 

SSC aims to identify and reduce barriers to implementing a participant’s NDIS plan and involves collaborating with participants and their informal and formal support networks, disability sector organisations, clinical staff and a range of government departments such as Health, Community, and Justice. This role assists participants to navigate complex barriers while ensuring consistent, sustainable delivery of the services required to support participants in achieving their goals and a good quality of life. 

CM is a collaborative process of assessment, planning, facilitation, and advocacy to meet the needs of individuals through communication and available resources and to promote quality cost-effective outcomes.

Head to our website to read more about us and meet the team: www.connectcasemanagement.com.

Why work with ccm.?

  1. We work in a calm and creative space
  2. We offer flexible working conditions (option to work from home and from our central Subiaco office)
  3. We are a friendly, positive, and supportive team with a wealth of experience across health and social care
  4. We provide a yearly professional development budget to help you achieve your professional goals
  5. We have free parking
  6. We will pay you for Km’s travelled
  7. Mobile phone and laptop provided
  8. We are within walking distance of the café strip
  9. Flexible working hours to promote genuine work/life balance

Position Responsibilities

The SSC/CM is responsible for the following:

  • Working with clients to achieve their goals in line with their NDIS plan or Case Management Plans (within budgets);
  • Providing regular SSC/CM services to clients in line with their NDIS/Case Management plan (min monthly contact); 
  • Using a coaching approach to assist clients in capacity building;
  • Maintaining accurate and up-to-date case notes for clients progress;
  • Identifying risks and completing risk assessments as required;
  • Maintain billable hours within key performance indicators (building values-based commerciality) 
  • Ensuring Work Health and Safety guidelines are adhered to;
  • Undertaking work in line with the organisation’s policies, procedures, and values;
  • Complying with all relevant legislation and codes of conduct;
  • Maintaining an up-to-date knowledge of the NDIS systems and practices;
  • Maintaining engagement and clear professional boundaries with clients their supports and third-party organisations;
  • Maintaining an up-to-date knowledge of local services and organisations clients can utilise.

Selection Criteria – Essential (Please respond to Selection Criteria)

  1. A tertiary qualification in a relevant allied health profession – we encourage Social Workers, Registered Nurses, Occupational Therapists, Psychologists, and Physiotherapists to apply; 
  2. Registration with the Australian Health Practitioner Regulation Agency (AHPRA) or Associations such as the Australian Association of Social Workers (AASW); 
  3. Demonstrated knowledge and experience supporting people with disabilities and/or mental health issues.
  4. Sound understanding of relevant legislation and NDIS operational guidelines including the ability to understand the NDIS price guide and manage budgets.
  5. Ability to manage and prioritise own workload – including billable hours;
  6. Strong interpersonal, written, and verbal communication skills and the ability to develop good working relationships with internal and external stakeholders, including service users, families, medical and other providers;
  7. Demonstrated experience in complex problem-solving and the ability to be innovative;
  8. Ability to use Microsoft Office suite.
  9. Ability to use Databases.

You will also need the following compliances:

  • Australian driver’s licence and reliable vehicle;
  • Current NDIS Worker Screening (or willing to obtain); and
  • Current Working with Children’s Check.

The Details

This is a part-time (minimum three days per week) up to full-time position –  Monday to Friday. 

NDIS training may be considered for the right candidate with relevant case management experience. 

TO APPLY email your Selection Criteria and CV to [email protected]

If you have questions about the position, please contact Amanda Halfpenny at 0439 655 473 or 08 6184 9848

Applications close – on 9th October 2023

We thank everyone in advance for your application. Please note that only successful candidates will be contacted for an interview due to the large volume of responses expected. 



Connect Case Management Pty Ltd

Job Salary

Part time