NewAccess Coach Lives Lived Well


At Lives Lived Well, we’ve been treating and supporting people whose lives are affected by alcohol and other drugs for over 50 years. We also support people with mental health and gambling concerns and those transitioning from correctional centres. We’re growing fast and building a reputation as a trusted, innovative provider, focused on clinical excellence… and we’d love you to be part of it.

If you share our belief in recovery, think in a curious and critical way, and thrive on a busy environment, learning and change, join us and do your best work here!

Your opportunity


NewAccess is a low intensity structured psychological early intervention program designed to provide easily accessible, free, and quality services for people with mild to moderate mental health presentations. 


Our Warwick office currently has a permanent full-time opportunity for an experienced Coach to join the team.


In this position you will be responsible for generating referrals and maintaining existing relationships with our stakeholders to secure continued referrals into the program. This is a very rewarding position as you will walk alongside our clients, completing their access and intake, treatment sessions and post evaluation.


The NewAcess Program delivers Low Intensity Cognitive Behaviour Therapy (LiCBT) via a structured model that our Coaches follow. The model is evidence based and outcomes driven, in order to help clients achieve their treatment goals.

Some local travel during work hours will be part of this position. LLW has a number of fleet vehicles available.


You’ll leave a positive wake when:

  • Create awareness of this program amongst the local community and potential future clients
  • Maintain and build effective relationships with our stakeholders
  • Facilitate the intake and assessment process in collaboration with other service providers.
  • Link consumers with appropriate community networks and refer to other support services (including employment, financial or housing assistance, or more intensive therapy services).
  • Deliver the New Access Coaching model as it is intended
  • Adhere to an agreed activity contract relating to the overall number of client contacts offered, and sessions carried out per week, to minimise waiting times and to ensure that the service remains accessible and convenient.

The gross annual salary range for this vacancy is $82,043.52 to $88,287.68 per annum, depending on skills, knowledge and experience. 

What you’ll bring

Our coaches will be empathetic and supportive in their approaches to support our clients through their journey to wellbeing.  You will have the ability to work collaboratively in a geographically dispersed team, as well as well as working autonomously. 

Additionally, you will bring to the role:

  • Diploma level qualification in Social Work, Counselling, Community Services or other related field.
  • Proven enthusiasm in working in the mental health industry and the ability to learn and deliver mental health intervention programs.
  • Demonstrated understanding or the ability to acquire knowledge of mental health conditions and the mental health sector
  • Proven problem-solving ability.
  • High level of engagement and communication skills, in person and over the phone.
  • Proven ability and the interest to rapidly learn and develop new skills.

Importantly, you’ll live and breathe our values, which means:

  • You are humble, human and full of hope.
  • You show up and share.
  • You ask: Why not? And what’s next?
  • You leave a positive wake.

Why? We believe that through these values, we do our best work – for each other, for clients, and for the communities we work in. And it’s a promise we make to you about the kind of experience you will have working for us.

Why work for Lives Lived Well?

Well, it’s about people, purpose, impact, and growth.

You’ll love working with talented people who share our values. Our services and treatments are as diverse as the communities we work in. And we’ve grown significantly in the past few years, with no plans of slowing down.

So, what does that mean for you? A real opportunity to go further!

  • You’ll grow as a person and as a professional, extending your knowledge and skills beyond the norm.
  • You’ll be trusted with autonomy in a supportive, respectful environment.
  • You’ll make a lasting impact – on clients, the community and a team that cares as much as you.

But it’s more than that.

You’ll join a curious team that thinks differently and seeks new ways. We look to the evidence. We explore new ideas. And when we reach “better”, we ask, “What’s next?” Which means you’ll need to be comfortable with change – you’ll enjoy variety, the agility, and the opportunity to achieve more, faster.

And while you support others, we’ll support you with some great benefits, including:

  • A 6-week comprehensive training and induction program to understand the New Access model of treatment and ongoing support from your Team Leader who will be based in the Warwick office.
  • An extra five paid leave days per year to support your wellbeing and work-life balance.
  • Salary packaging to increase your take-home pay
  • Paid parental leave of 8 weeks.
  • Regular clinical supervision, case conferencing and debriefings.
  • An employee assistance program (EAP) for you and your family, including emotional, psychological, financial counselling and wellbeing services.
  • Fitness Passport to access a wide range of gyms, pools, and fitness and leisure centres across Australia, at a discounted rate.
  • Portable Long Service Leave if you work in Queensland, click this link for more information about this benefit.
  • Wellspring Discounts, saving on everyday items such as groceries, petrol, clothing, and leisure activities through Wellspring discounts and rewards.
  • We are committed to celebrating the history, culture, and achievements of Aboriginal and Torres Strait Islander peoples. We offer ceremonial and NAIDOC leave and have established a support network for our First Nations staff, to build relationships, share knowledge and debrief.

Are you ready to imagine the possibilities? Click Apply now!

Check out more employee benefits for you and your loved ones on our careers page.

Applications close: Wednesday, 23 August

Lives Lived Well is an equal employment opportunity employer. We encourage applications from a diverse range of social, cultural and gender backgrounds that reflect our community including First Peoples.

Confirmation of employment will be subject to candidate’s possession of a Current Australian Drivers Licence, Working with Children Check and completed Australian Criminal History Check and provision of COVID-19 vaccination certificate, in line with the LLW vaccination Policy.