NQDVRS- Domestic Violence Service Manager COCAITH


North Queensland Domestic Violence Resource Service

Domestic Violence Service Manager


Social, Community, Home Care and Disability Services Industry (SCHADS) Level 7 (Modern Awards)

The position – Full time

About the role

This is an exciting opportunity to take up a new role, as our organisation’s Domestic Violence Service Manager.  This new position has been created in response to our organisation’s growth and advancements.

The purpose of the role is to manage and develop service delivery across all domestic and family violence program areas, ensuring innovative and contemporary responses and compliance with legislation and funding requirements. 

The role will lead the integrated service response and the operational delivery of the Townsville Domestic Violence Integrated Response (DVIR) Partnership, which includes Chairing the Townsville High Risk Team meetings.

This multifaceted role is vital to the effective delivery of services across our organisation and the Townsville DVIR Partnership to achieve positive outcomes for service users and the broader community, in line with our Strategic Plan. 

The role is a full-time permanent position, located in Townsville, working alongside a highly skilled, fun, and collaborative team. You will have opportunities to benefit from ongoing professional development, attractive salary packaging and excellent work/life balance.

About you

The successful candidate will be future focused, accountable, and able to create a positive culture, lifting others up with an energetic, compassionate, inspiring, and engaging manner.

The successful candidate will be able to demonstrate they are able to meet the following Key Selection Criteria

  • Degree level qualification in social work, psychology, social science, or human services (other disciplines will be considered).
  • Minimum 3 years’ experience leading service delivery and managing a team of staff, ideally within the domestic and family violence or broader women’s sector. 
  • Strengths-based leader who embeds principles of empowerment, responsibility, and shared decision making across an organisation.
  • Has a deep knowledge of relevant legislation, guidelines, and standards and proficient at providing guidance to management and all staff on complex matters.
  • Creates space for and demonstrates highly sophisticated relationship and rapport building skills with staff, and stakeholders. 
  • Demonstrates superior and balanced decision-making skills within complex and challenging situations and environments, especially when met with adverse situations.
  • Thrives under pressure, able to manage high volumes of work in heightened environments with a blend of focus, pragmatism, quality, and productivity.
  • Accomplished and able to adapt and tailor approaches to ensure genuine cultural capability for self and staff to meet the context and experience of First Nations peoples.
  • Advanced communicator, verbal and written, to all audiences, cutting through complexity and being mindful of purpose.
  • Proficient at developing policy, procedure and systems that meet governance requirements and remains anchored in trauma-aware, healing-informed responses.
  • Has a strong and balanced risk management and mitigation lens at all levels of operations.
  • Able to build a culture of evidence to inform decision making, leading critical thinking and a commitment to evaluation and analysis.
  • Personal values match the organisation’s ethos: actively championing the vision, purpose and values of the organisation and maintaining a focus on the big picture.


  • Highly competent with technology e.g., Microsoft suite of programs, and the ability to work within various databases. 
  • Current QLD C Class Driver’s License which must remain current during the term of employment.
  • Working with Children Check (Blue Card) which must remain current during the term of employment.
  • Australia: National Police Check Clearance – at organisation expense.

About us

We are a well-established local charity delivering high quality specialist domestic violence services in the Townsville region. As an expanding service, and having recently moved to new premises, this really is an exciting time to take up a role that will truly make a difference in our local communities. 

 NQDVRS will offer you: 

  • Generous Salary Sacrifice options 
  • Christmas leave granted in addition to 4 weeks annual leave plus 17.5% annual leave loading
  • An RDO each month
  • Flexible working hours
  • Commitment to staff wellbeing and professional development through supervision, Employee Assistance Program and training opportunities

How to apply

Please email to:[email protected] the following – 

  • Cover letter addressing each of the Key Selection Criteria 
  • Resume and 2 professional references (one must be your current or most recent manager)
  • Proof of education, qualifications/or experience

Applications close: 8.30 am Thursday 14th September 2023

Applications that do not address each Key Selection Criteria or are received after the closing date will not be considered for interview.

If you would like more information, please send an email to: [email protected]

Under section 25 of the Anti-Discrimination Act 1991, there is a genuine occupational requirement for the incumbent to be female so applications from female candidates are encouraged. Aboriginal and Torres Strait Islander People are always encouraged to apply.