North Queensland Domestic Violence Resource Service

HRT Coordinator

Townsville

Social, Community, Home Care and Disability Services Industry (SCHADS) Level 6 (Modern Awards)

The position – Full time

About the role

We have recently won a new Queensland Government contract to lead the High-Risk Team and Integrated Service Response to domestic and family violence (DFV) for the Townsville District. Due to this growth in our registered charity, we are recruiting to a new position of HRT Coordinator.  

This is a significant opportunity to be part of a new arrangement for Townsville and to play an integral role in bringing about positive outcomes for victim survivors of DFV. 

The position will provide leadership and coordination of the Townsville High Risk Team (HRT) which manages responses to cases of high and imminent DFV risk.  The position will ensure efficient and effective interagency collaboration and support to clients in line with regulatory, legislative, and contractual obligations. 

The work undertaken by this position will increase DFV understanding and accountability, support prevention activities and build a consistent and timely response to DFV across the Townsville Region.     

About you

The successful candidate will be able to demonstrate they are able to meet the following Key Selection Criteria: 

• Tertiary qualification in social work, psychology, or human services (or 5 years’ experience in a similar role will be considered). 
• Experience and comprehensive knowledge of domestic and family violence, including the principles of trauma-informed practice, crisis intervention and counselling, application of appropriate risk assessment and response and an understanding of high-risk indicators and protective factors.
• Demonstrated effective leadership skills and experience line managing and supervising staff, providing direction and specialist practice advise.
• Possesses a sophisticated understanding of the complexities of safety planning and can take a pragmatic yet supportive approach that ensures systems, resourcing, and support as needed.
• Thorough understanding and experience working with, and mentoring others in, current legislation (Domestic and Family Violence Act 2012, Child Protection Act 1999), Common Risk Assessment Framework and DFV Information Sharing Guidelines.
• Accomplished and able to adapt and tailor approaches to ensure genuine cultural capability for self and staff to meet the context and experience of First Nations peoples.
• Advanced capability in complex decision-making, balancing safety, best practice, resource limitations and desired outcomes.
• Demonstrated ability to exercise initiative to maintain and further develop cooperation and collaboration with other organisations and government departments to improve service responses.
• Advanced communication skills with the ability to provide high quality verbal information and produce accurate and timely written documents including case management plans, reports, and statistical data. 
• Highly organised, able to plan, prioritise, be flexible, and manage competing tasks, with a positive, can-do, and resourceful approach.
• Emotionally intelligent and aware with a keen sense of critical self-reflection, able to keep a sense of perspective about the stories heard and remain connected as part of a resilient approach.

General:

• Highly competent with technology e.g., Microsoft suite of programs, and the ability to work within various databases. 
• Current QLD C Class Driver’s License which must remain current during the term of employment.
• Working with Children Check (Blue Card) which must remain current during the term of employment.
• Australia: National Police Check Clearance – at organisation expense.

About us

We are a well-established local charity delivering high quality specialist domestic violence services in the Townsville region. As an expanding service, and having recently moved to new premises, this really is an exciting time to take up a role that will truly make a difference in our local communities. 

NQDVRS will offer you: 

• Generous Salary Sacrifice options 
• Christmas leave granted in addition to 4 weeks annual leave plus 17.5% annual leave loading
• An RDO each month
• Flexible working hours
• Commitment to staff wellbeing and professional development through supervision, Employee Assistance Program and training opportunities

How to apply

Please email: [email protected] the following – 

• Cover letter addressing each of the Key Selection Criteria 
• Resume and 2 professional references (one must be your current or most recent manager)
• Proof of education, qualifications/or experience

Applications close: 8:30am Monday 14th August 2023

Applications that do not address each Key Selection Criteria or are received after the closing date will not be considered for interview.

Under section 25 of the Anti-Discrimination Act 1991, there is a genuine occupational requirement for the incumbent to be female so applications from female candidates are encouraged. Aboriginal and Torres Strait Islander People are always encouraged to apply.