All Care Australia are seeking to be a leading provider of care services for children, young people and families. We are looking for an Operations Manager who can support strong care teams in the provision of high quality trauma-informed residential services for young people as well as the development and implementation of new programs within the region. 

We’ve recently extended All Care Australia’s out-of-home care residential program to the Mackay region and are actively seeking an Operations Manager capable of supervising operations in this area while ensuring continued sustainable expansion.

• Do you have the energy and enthusiasm to embed strong practice frameworks into daily habits?
• Do you have an interest in managing client information systems and processes?
• Are you passionate about ultimately making an impact in a young person’s trajectory?
• Are you passionate about coaching and mentoring a team of practitioners to help develop their leadership skills?

If your answer is yes to these questions, then this exciting role may be for you.

We can offer flexible work arrangements and attractive remuneration packages including:

• Phone
• Laptop
• Vehicle Allowance

About Us: 

All Care Australia provides therapeutic home environments for Young People with histories of complex trauma, abuse, and neglect. We care deeply about the wellbeing of vulnerable children and Young People and aim to make a positive difference in their lives. 

All Care Australia uses a trauma-informed approach when supporting the Young People in our care. Our goal is to provide the Young People with a sense of family, support to heal, a chance to positively connect with others and the opportunity to rebuild their lives.

All Care Australia seeks to meet the needs of families, children and young people and partner with our statutory body to provide creative care and support. All Care Australia is expanding to provide support to families in reconnecting children and young people with their biological family and supporting families to sustain their current family unit. 

We deliver services aligned with our values and our practice framework. Our values are:

• Respect: we see people’s value and co-create opportunities for a bright future
• Integrity: we show our uncompromising ethical principles and value
• Safety: we work with people to carefully mitigate risk while living a full life
• Excellence: we use continual improvement to strive everyday for best practice

As a commitment to our Young People and our team’s continual professional development, All Care Australia has partnered with Dr. Paul Gibney who has developed an in-depth training program for our team utilising relationship-based practice. At its core, this training has an emphasis on:

• the centrality of relationship
• the reciprocity in adult/child relationships
• social and emotional intimacy

Our practice framework reinforces the importance of:

• relationship-based care
• engaging Young People in therapeutic processes
• the critical emotional skills
• assessments understanding the repeating patterns and meaningful contradictions
• therapeutic conversations that create possibilities

Who We Seek:
We are in search of a highly motivated individual who possesses the drive to not only sustain but also advance our business operations. This person will take the lead in guiding a team to deliver exemplary services to our valued clients and stakeholders. This presents a thrilling opportunity for the ideal candidate, someone who can strategically contribute to our organisation’s ongoing growth, diversification and evolution.

Key prerequisites for this role include exceptional people and relationship management abilities, sophisticated communication and interpersonal skills, and a knack for creative, solution-focused thinking.

Reporting to: The General Manager 

The Operations Manager will provide effective leadership and strategic management in service delivery that is consistent with the organisation’s Strategic Plan. The Operations Manager will ensure service delivery is consistent and compliant with the requirements of relevant legislation and funding bodies. Other management responsibilities will include:

• aspects of human resource management
• staff training and development
• internal and external stakeholder management
• thorough program reporting
• risk management
• providing solution-based outcomes
• development and implementation of systems, processes, policies and procedures.

You will be provided with support from a strong team of passionate practitioners and fellow leaders who are driven to achieve client outcomes.

Minimum Requirements:

• Demonstrated industry experience within community services.
• Extensive 3+years experience in a management role or similar overseeing a diverse workforce
• Relevant tertiary qualification in social work, human services, community development, psychology or similar.

Please hit “Apply Now” and submit a resume and cover letter if you are interested in becoming a part of our team.

Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.

All Care Australia acknowledges the traditional custodians of the land on which we work and pay our respects to their Elders, past, present, and emerging throughout Australia.