• Employment Term: Permanent full-time
• Location: Brisbane 
• Remuneration: Attractive salary + 11% super + $15,900 NFP salary packaging

Make a meaningful difference with Lifeline

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others. 

An integral part of our State-wide Lifeline Crisis Support and Suicide Prevention Services team, as a Program Manager Operations you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. 

Let’s make a meaningful difference, together.

Your part in our Lifeline team 

Working with teams based all across the state, you will provide leadership and operational management to the State-wide Lifeline Crisis Support and Suicide Prevention Services, investing in the development of the Service Leaders to enable strong business performance.

You will advocate person-centred practice and will ensure exceptional service delivery and community engagement that is facilitated by systems and practices focussed on community needs. 

Both highly strategic and operational, your role will be responsible for the planning and implementation of program change; while supporting the State-Wide Manager in identifying opportunities for program growth, service development and innovation. You will ensure strong financial sustainability through effective budget management.

What makes a difference for us? 

With extensive mental health, suicide prevention and leadership experience, you will have a solid knowledge of the key elements of Lifeline Operations and a professional understanding of individual and community needs regarding crisis intervention and suicide prevention. Your experience has equipped you with strong people engagement skills and contemporary industry practices, with a passion for leading change and innovation.

Supplementing this you will present with the following:

• Tertiary Qualifications in a relevant field (Counselling, Social Work, Psychology, Mental Health)
• Demonstrated experience in managing a large operational team 
• Significant community mental health and suicide prevention experience
• Demonstrated financial capability in managing operational budgets
• Ability to identify community needs and plan community engagement strategies
• Practical experience navigating relevant legislative frameworks, including a knowledge of RTO legislation, policy and requirements
• Drivers Licence 
• Positive Blue Card
• Positive Police History Check

We are flexible with basing this opportunity throughout Queensland. Some travel required across Queensland.

What makes a difference for you? 

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

• Flexible work arrangements to support work-life balance
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum 
• Lifeline retail store discounts
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference 

Lifeline is proudly part of the UnitingCare family, we’d love you to be too

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

Diversity & Inclusion 

Our approach is simple –everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.