About Us
Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. We provide services from more than 30 centres and employ over 400 employees across Queensland.
We Can Offer You
- Work-life balance and flexible working hours
- Additional annual leave over the Christmas period, annual leave loading and study leave
- A supportive team environment and opportunity for professional development
- Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay
- Paid parental leave and additional benefits such as medical insurance discounts
About the Role
We are currently seeking applications for the permanent part -time(33.75 hours per week) role of Practice Leader located at our Family Relationship Advice Line (FRAL) Contact Centre and Telephone Dispute Resolution Service (TDRS) located at Eight Mile Plains venue.
The purpose of this position is to manage and lead teams of designated Practitioners within the Program Delivery stream of Virtual Services (VS). A key function of the role is to support the Centre Manager – Practitioners (CM-P) in driving service improvement initiatives and meet team level Key Performance Indicators (KPIs), ensuring services are accessible to clients and of a high clinical standard.
The key responsibilities of this position include:
- Deliver Program Delivery operations effectively and efficiently for assigned shifts and teams, and meet service demands by taking timely and effective decisions to flex resources between Program Delivery activities and other VS streams.
- Provide shift supervision to Program Delivery employees and provide second level of call escalation on client calls including high risk and Duty of Care calls.
- Participate in VS governance mechanisms to review program and team performance, decide improvement priorities and actions, review resourcing plans and capability development initiatives, progress continuous improvement projects and establish and implement plans for program changes.
- Manage a team of Practitioners, providing ongoing feedback, mentoring, advice and coaching to support skill development, continuous improvement and increased capabilities through an effective performance management framework.
- Oversee all HR responsibilities for direct reports including recruitment and selection, training and development, performance management, Clinical Reviews, Professional Performance Reviews, disciplinary management, and Workplace Health and Safety, and Rehabilitation.
Practice Leaders are required to provide rostered, out-of-hours (including 24/7) on-call support to staff and availability for rostered shifts including weekends and outside standard business hours.
About You
To be successful in this position, you will have:
- An undergraduate qualification in Social or Behavioural Science, Social Work, Psychology or Law.
- Have highly developed ability to rapidly acquire knowledge of sound operational management practices, particularly in service performance and quality measurement and reporting.
- Demonstrated success in a leadership role responsible for supervising the day-to-day functioning of a team of Practitioners.
- Demonstrated experience in resource planning or effective rostering practices to improve service delivery and meet organisational targets or KPIs.
The salary being offered is $96,154.50 to $108,361.50 per annum pro rata to be negotiated depending upon qualifications and experience, plus superannuation and generous salary packaging options where eligible which will significantly increase the value of take-home pay.
How to Apply
To apply, send us your resume and a cover letter outlining your demonstrated experience. Click apply now.
As we have tight timeframes, applications will be reviewed as they’re received. We may choose to close this advertisement once we receive sufficient interest. That means don’t wait! If this sounds like you, apply now!
Applications close at 4 pm on 22 November 2022