Practice Manager Domestic Violence Resource Service


Company: Mackay Women’s Services

Location: Mackay

Position Type: Permanent Full-time 

Are you a compassionate and driven professional committed to improving the quality of life of women in Queensland, looking to deliver quality responses to clients, including victim-survivors of domestic and family violence, their families, and perpetrators. If so, we invite you to take the lead as our Practice Manager at Mackay Women’s Services.

Who We Are: At Mackay Women’s Services, we are committed to enhancing the lives of women, children, and future generations in the community we serve. We actively respond, support, and educate through specialised services to meet individual and community needs.  We’re seeking a Practice Manager who shares our passion and is ready to drive our organisation forward.

Role Overview: As the Practice Manager, you’ll be the guiding force behind our counselling services for women and children who are experiencing or a lived experience of domestic and family violence and sexual violence. You’ll lead a team of dedicated counsellors, ensuring the delivery of trauma-informed and high-quality counselling that supports women and children in their journey towards health and wellbeing. Your expertise in clinical supervision, program development, and team management will be the cornerstone of our success.

What You’ll Do: As the Practice Manager, you will lead and support workers in the domestic and family violence, sexual violence, and women’s wellbeing sector to be culturally appropriate, collaborative, and to have the skills and capabilities to work effectively with a broad range of clients. You’ll shape trauma-informed programs, improve services, and prioritise client care and safety and wellbeing of women and children, you’ll provide training, foster growth, and engage with stakeholders and the community. You’ll also ensure compliance, maintain records, and leverage your qualifications to drive transformative impact.

Why Join Us:

Impactful Purpose: Make a meaningful impact by empowering women and fostering positive change in our community. Your work directly supports women and children who are experiencing DFV or a lived experience of domestic and family violence and sexual violence, contributing to their health and wellbeing.

Collaborative Environment: Join forces with a diverse team and dedicated stakeholders who share your commitment. Together, we amplify our influence, creating lasting change.

Innovation and Progress: Embrace innovation at Mackay Women’s Services. We adapt to evolving needs, promoting greater consistency, transparency, and integration of services, as well as promote continuous improvement across the sector.  Your insights play a key role in shaping our future.

Holistic Well-being: Thrive in a supportive work environment. We value work-life balance, encourage self-care, and provide resources for your overall well-being.

Enduring Legacy: Your contribution becomes part of a transformational legacy. Shape a community where survivors find strength, healing, and hope, leaving a lasting impact.

To excel in this role, you will have:

  • Extensive experience in the domestic and family violence and sexual violence sector.
  • Proven experience in counselling women and children experiencing or a lived experience of domestic and family violence and sexual violence.
  • Previous experience in supervision and team management.
  • Knowledge of trauma-informed framework and evidence-based counselling practices.
  • Strong communication, interpersonal, and leadership skills.
  • Collaborative spirit, able to work with diverse stakeholders to achieve shared goals.
  • Deep empathy, sensitivity, and a commitment to social justice and supporting trauma survivors.

We are committed to filling this role quickly, so while this role has a closing date, we will be reviewing applications as they come in and may interview suitable candidates prior to the closing date.

Closing Date: 30th September 2023



Domestic Violence Resource Service

Job Salary

Full time