Program Delivery Officer Serco Asia Pacific


  • Make a difference every day
  • Live by the beach or hinterland
  • Build a career that takes you places

About You

You are an experienced group facilitator, with proven experience ideally working across complex mental health or behavioural issues. You have a proven ability to work effectively and proactively in a team environment and enjoy working collaboratively with others to achieve the goals and objectives of the Centre. You understand the importance of creating and maintaining a culturally sensitive environment including respecting the diversity of inmates, staff and other stakeholders.

About the Role

In your position as Program Delivery Officer you will liaise with staff across the Centre as part of a multi-disciplinary team regarding the management of individual inmates. You will provide counselling support to inmates whilst delivering therapeutic programs and manual based interventions to challenge offending behaviours, whilst promoting and positive change to address the offending behaviour as assessed by specialist staff. As an integral part of the team you will contribute to promoting to the rehabilitation and reintegration of inmates.

To be successful in this role you will;

  • Have tertiary qualifications in Psychology, Criminology, Social Work, Social Sciences or relevant industry experience
  • Ideally hold Certificate IV in Correctional Practice (Case Management) or completed within the first 12 months of employment
  • Experience working with correctional, welfare or institutional setting (desirable)
  • Experience in group facilitation, ideally dealing with complex mental health of behavioural issues
  • Adhere to Serco’s Values, Code of Conduct and key operating principles in every interaction with staff, internal and external stakeholders
  • Actively promote a safety culture and follow all health and safety standards and processes
  • Ensure that inmate administrative requirements of document and data management are maintained in accordance with compliance standards
  • Demonstrate a high level of personal integrity and ethical behaviour
  • Possess sound judgement and well developed communication and interpersonal skills
  • Be experienced in the preparation of accurate reports and submissions
  • Understand the social and clinical variables associated with major offence categories
  • Maintain the highest level of integrity and ethical behaviour

About Us

We have been operating correctional services in Australia for almost 15 years. As a prison operator, safety and security is always our first priority and the new Clarence Correctional Centre is no exception. Newly opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional centre in Australia.

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world’s best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit [link removed]

About NSW Mid-North Coast

Located on the beautiful NSW Mid-North Coast approx. 6 hours’ drive from Sydney and 4 hours from Brisbane our region offers rainforests, epic headlands, sand dunes and some of the best Australian beaches with a variety of multi-cultural cafes, restaurants and friendly community towns. Our region has something to offer everyone from trail walks in National Parks, ocean adventures, sporting, relaxation and a vibrant culture. With recent Pacific Highway upgrades and investment in infrastructure, and with affordable housing and access to good schools and recreation options, you can select the ideal community location for your next career move with your family. Our closest communities are Grafton set on the Clarence River or if you are looking for that beach lifestyle consider Yamba, Woolgoolga, or Coffs Harbour with additional smaller beach communities along the way that all offer something unique.

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and [email protected] (Networks) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

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Program Delivery Officer



Serco Asia Pacific

Job Salary

Not Provided

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