Program Facilitator Serco Asia Pacific


·      Lead group facilitation and counselling in this key role

·      Empower individuals to make positive behavioural change

·      Be part of a site wide objective of rehabilitation and reintegration


About You

You are a confident, flexible and passionate Programme Facilitator driven to motivate and encourage the men in our care to take responsibility for their offending as a pathway to their rehabilitation. You have the ability to adapt your facilitation style to meet your audience needs and deliver in a clear concise manner. You have a commitment to driving positive change and support all individuals with a non-judgemental attitude.

You are comfortable with the idea of working in an all-male prison where the men come from all walks of life. You are in possession of a personal set of values and attitudes toward prisoners, which will be expressed as role-model behaviour for the men in the prison. As a role model, you view prisoners as capable of reintegration and rehabilitation, and are professional, diligent and resilient in all areas of work and life.  You are innovative and creative, and enthusiastic about making a difference in the lives of others. 

About the role

The role of Program Facilitator is to deliver therapeutic manual-based interventions to address offending behaviours and specific treatment needs, including violence and addictions, whilst promoting and supporting positive behaviour change. Our programs encourage, challenge, and empower individuals to make positive and pro-social choices to benefit themselves, the prison, and the wider community. Programs are co-facilitated for 10-12 participants under the supervision of a Clinical Supervisor and Program Manager. In addition, you will prepare case notes, defendable documentation, and complete treatment reports to ensure accurate record of offender progress.

To be successful in this role, you will have:

·      Tertiary qualifications in Psychology or Social Sciences (highly desirable but not essential).

·      Demonstrated experience in group facilitation, ideally working with complex mental health and/or behavioural issues.

·      Experience within a correctional, welfare or other institutional setting (desired)

·      Exceptional written and verbal communication styles.

·      Ability to work within a multidisciplinary team.

·      Highly effective and accurate report writing skills.

·      Ability to prioritise workload and manage assigned task.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.

About Us

We provide safe and secure prison management services across Australia and New Zealand that focus on reducing reoffending. We help prisoners turn their lives around through education, training, rehabilitation and reintegration programs. By reducing reoffending, we help to build safer communities.

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world’s best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit [link removed]

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter. 



Serco Asia Pacific

Job Salary

Not Provided