Program Manager – Family and Community Counselling Pure Source Recruitment


About the Role
Lead the development and delivery of the Family and Community Counselling Service and Access Employee Assistance Program across Townsville and Mount Isa, along with outreach support in other remote regions of North Queensland. Reporting to the Director Client Services, this position is responsible for leading and managing a team of eight direct reports while also contributing to program consistency, compliance, growth and continuous improvement initiatives. 

Duties & Responsibilities

  • Develop, implement, and evaluate the delivery of services to ensure the meet operational and strategic goals
  • Implement appropriate evaluation and performance reporting measures to support management and adhere to relevant funding obligations
  • Liaise and collaborate with internal and external stakeholders, including the Senior Management Team and Practice Supervision Team, as well as key external funding bodies
  • Promote quality and safety initiatives, and ensure operational compliance in line with service agreements and legislative requirements
  • Review current processes and procedures and implement continuous improvement initiatives to create operational efficiencies and contribute to quality assurance of the program
  • Participate in the delivery of services by managing a small case load of clients, whilst providing leadership in the areas of practice, outcomes measurement and community liaison
  • Identify potential growth opportunities such as contributing to funding submissions aimed at furthering the footprint of the program 

Skills & Experience required

  • Tertiary qualifications in relevant human services discipline such as Social Work, Psychology, Behavioural Sciences, Counselling or similar
  • Someone who meets the requirements of an accredited Family and Relationship Counsellor under the Family Law Act (1975)
  • Demonstrated leadership experience within program management or team leadership, as well as previous practitioner experience
  • Highly developed interpersonal and stakeholder engagement skills, as you will be expected to collaborate with funding providers and external partners as well as senior leaders across the organisation
  • Above all, alignment to the values and culture of this community-focused organisation

Benefits & Culture

  • Organisational culture that embraces diversity, inclusion, collaboration, and respect
  • Varied role encompassing both leadership and hands on counselling support
  • Five weeks’ annual leave, plus receive a day off for your birthday
  • Attractive salary ranging from $110,912 – $115,536 plus superannuation and salary sacrificing benefits
  • Work with an experienced and knowledgeable leader, with professional supervision and regular opportunities for learning and development

About the Company

Centacare North Queensland are a not-for-profit, community-focused organisation who are a social services ministry of the Catholic Diocese of Townsville. Centacare NQ offer programs and services that include family support, youth support, housing and homelessness, community engagement, domestic and family violence, counselling, and disability support services.  They are committed to the mission of enhancing wellbeing and resilience to individuals, families, and communities, through respect, dignity, and service excellence. 

Click on the APPLY button, or contact Ashleigh McFadyen on 07 3846 7730

All Candidates will be notified of the outcome of their application by email or phone



Pure Source Recruitment

Job Salary

Full time