Program Manager – Mental Health Life at Work


Role Title: Program Manager – Mental Health and Wellbeing

About us: 

Our client, Multicultural Futures, believes in a connected multicultural community where people from culturally and linguistically diverse backgrounds have opportunities to create healthy, empowered and meaningful lives in Australia. Founded in 1981, their Mission is to provide culturally diverse people and communities with skills and support, to achieve their aspirations in an inclusive Australian society.

They deliver a range of services including housing support, employability skills, community capacity building, and mental health and wellbeing. Their dedicated team holds our values of Integrity, Respect, Collaboration, Inclusion and Excellence front of mind, and are proud of the quality work they deliver to their clients and communities every day.

About the role: 

Multicultural Futures are currently seeking an experienced Mental Health & Wellbeing Program Manager to manage, deliver and develop their programs under their Mental Health and Wellbeing division. Reporting to the CEO, the role will hold the following key focus areas: 

Leadership and Culture

  • Contribute to the development and implementation of strategic plans and business plans.
  • Deliver high level leadership behaviours which motivate, inspire and build performance
  • Establish and maintain a team culture which aligns with the organisation’s values, policies, and priorities.
  • Delegate and coordinate work with staff according to workload, staff competence, and program requirements, ensuring the best use of resources and workflows.
  • Manage and support staff performance through regular supervision.
  • Participate in the organisation’s performance review system and ensure staff attend training sessions as/when required.
  • Provide recommendations for professional development opportunities to staff (where available and appropriate) and ensure the maintenance of service provision standards. 
  • Identify and secure funding for maintenance and development of the service.


  • Provide regular performance reports against agreed targets.
  • Manage staff to ensure the completion of all administrative tasks as required, including but not limited to order forms, data entry, file notes, correspondence and appointments.
  • Ensure the maintenance of all client files, records and data collection – making sure they comply with internal and external requirements.
  • Approve staff timesheets, order forms, expenditure requests, and petty cash forms as appropriate.


  • Develop a good working knowledge of service contracts and be familiar with their interpretation and application. 
  • Comply with and effectively operate within all internal and external policies, procedures, guidelines and contractual obligations.
  • Prepare for and host visits/audits as and when required and assist in the preparation of responses as a consequence of the visits/audits.
  • Ensure required data reporting is completed accurately and timely.
  • Prepare reports for funding bodies.


  • Actively market and promote services in the portfolio and other services provided by the organisation.
  • Develop and maintain close and collaborative links and partnerships with relevant government departments, funders, and other health and wellbeing providers.

Client services

At times, when required: 

  • Lead the development and implementation of strategies to address early identification and prevention of mental health problems and/or mental illness.
  • Lead practice on engaging clients, carers, and their families in on-going service improvement.
  • Direct delivery of casework – Individualised and flexible support for individuals, carers and families as they navigate the health care system
  • Direct delivery of Emergency Relief support.
  • Ensure individual plans are in place as required.
  • Identify and approve referrals for individuals and families.

What you will need:

  • Tertiary qualification in social work, psychology, alcohol and other drug counselling or equivalent
  • Demonstrated ability to lead and manage operational activities – delivering desired program outcomes whilst maintaining excellent service quality. 
  • Demonstrated ability to inspire, motivate, supervise, coach, and lead members of your team. 
  • Demonstrated experience working with people from a refugee or migrant background who have mental health and/or alcohol and other drug issues
  • Evidence of well-developed communication skills – both verbal and written
  • Satisfactory Police Clearance (less than 6 months old)
  • Current Working With Children Check

Benefits and perks 

  • Passionate, experienced team
  • Supportive team members and Board of Management
  • Rewarding work that truly makes a difference to the lives of others. 

To apply please click the ‘Apply Now’ button. For a copy of the job description please contact [email protected] 

Applications close: Friday 22 September 2023

For more information on Multicultural Futures, please visit