Organisation
Our client is a leading national organisation that provides support services and programs to the LGBTIQ+ community.  

Role
This role will work with all partners of the program to make sure it is running at it’s optimum capacity and reaching as many people as possible.

• Develop and implement ongoing evaluation processes for each site to assess capability and capacity to reach contracted key performance indicators.
• Oversee the development and ongoing implementation of a service data and monitoring process including the ongoing assessment of data capture and analysis.
• Support service partners by developing helpful tools and support mechanisms so that they can improve the delivery of the service in a standard and more uniformed way to ensure equity of access and minimum standards of service provision.
• Explore what support systems could be implemented to improve the clinical practice standards of the service.
• Oversee the efficient running of platforms and interface including and not limited to for example iCarol and webchat platforms, and ensure that they are using the most optimal and reliable systems.
• Maintain and update resources in partnership with the Communications Specialist including the website, digital resources and interface with social media platforms.

Criteria
In order to be considered for this role you will require;

• Tertiary Qualifications in Psychology, Counselling or Social Work (Mental Health)
• Excellent knowledge of Telephone and Teleweb service delivery.
• Two years program coordination experience.
• Robust and contemporary knowledge of the current health issues affecting LGBTIQ people, especially mental health and suicide prevention.
• Good knowledge of the current health disparities and issues affecting indigenous LGBTIQ, BrotherBoy and SisterGirl communities, especially within the area of mental health and suicide prevention.
• Understanding of and commitment to human rights for LGBTIQ people and communities.
• Demonstrated understanding of and commitment to the health and human rights of LGBTIQ people and communities.

Extra info
This is an exciting new role that requires a self motivated person and someone who has an excellent understanding of the LGBTIQ+ community. 
Please send your cv to [email protected] or call Brian on 0450 959 750