In association with the Emergency Recovery Victoria and the Commonwealth-State Disaster Recovery Funding Arrangements (DRFA), Windermere’s Recovery Support Service aims to assist members of the community who have been impacted by the recent storms in Victoria.

About the role

Windermere’s Recovery Support Program provides dedicated support to help affected families access the services and information they need to recover and start rebuilding their lives. As a Recovery Support Worker, you will aid our consumers in navigating various local and additional support services. Working remotely and from our Head Office in Narre Warren, you will be responsible for intake assessment, care plan development, referrals and advocacy for consumers across Victoria

We have 2 full-time positions available as fixed term positions until June 2024, with an extension of contract possible. Windermere also promotes a hybrid model of working from home and within our offices in Narre Warren, Pakenham, Traralgon, Bairnsdale, or Box Hill.

This position is suited for Support Workers with a minimum of 2-3 years’ experience in a trauma related program or similar field.

To be successful for this role, you will posses:

• Tertiary qualifications in Social Work or relevant equivalent
• Demonstrated experience in case management, intake and assessment experience preferably in a trauma related program

Why Windermere?

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits – this is where we stand out from the crowd!  Windermere offers staff a wide range of unique benefits beyond the salary.

• Flexible Ways of Working – home, in the office or combination of both
• Above Award Personal Leave and 17.5% annual leave loading
• Gifted days off (between Christmas and New Year)
• Employee Referral Program
• Flexible Leave Scheme (50/52, 51/52)
• Study leave and opportunities for professional development
• Generous salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
• Staff discount program for everyday items
• Rostered Days Off
• Paid Parental Leave

Workplace culture – what staff are saying

Over 80% of our staff tell us that we have a happy workplace with a team dedicated to supporting our consumers and each other.

“Windermere’s values resonate with me and there is a strong sense of shared commitment to achieving our service goals across the team. The management team are great to work with, collaborate and considered about the best way to respond to the needs of the team and consumers as they arrive.”

“I love Windermere as a company and I am so proud to say I work for Windermere, which is never something I have had in the past – I feel like Windermere makes a difference in so many people’s lives, including my own.”

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our latest staff survey 95% of respondents said they are “happy to tell their family and friends they work at Windermere” and 95% agree “staff are welcome regardless of age, cultural background, race, religion, disability, gender identity or sexual orientation”.  

• Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
• Current Victorian Drivers’ Licence.
• Willingness to undertake relevant pre-employment screening and checks.
• Tertiary qualifications in Social Work, Social Welfare or relevant equivalent
• Minimum 3 years’ experience within the community sector, preferably in a trauma related field
• Case management, intake and assessment experience
• Willing and capable to work flexible hours, including weekends and after hours as required and negotiated
• Is approachable, reliable and trustworthy; maintaining professional boundaries and confidentiality where required.
• Ability to build strong professional relationships
• Excellent verbal and written communication skills

If this job excites you, then click the “Apply” button now because we want you! To view detailed Position Description please click here. Please also ensure to address the Key Selection Criteria in your application letter.

If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 8794 1311 or email [email protected]

Windermere is committed to equity & equality for consumers and employees, this by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy 2021 to 2024 as we seek to provide a diverse workforce at all levels.