Referral and Access Worker EACH


Company Description

We’re one of the nation’s leading health and community services providers, offering a broad range of services for almost 50 years. 

headspace is the National Youth Mental Health Foundation with EACH being one of the lead agencies. We began in 2006, and ever since we’ve provided early intervention mental health services to 12-25 year-olds.

Each year, we help thousands of young people, and their family and friends, access vital support through our headspace services in over 145 communities across Australia, our online and phone counselling services, our vocational services, and our presence in schools.

  • 0.6 FTE (3 days including Fridays)
  • Fixed term until 30 June 2025
  • Wantirna South location


Job Description

The Referral and Access Worker will work across both Knox and Lilydale headspace sites. You will play a crucial role within the headspace service and will be required to provide phone triage and organise referrals for young people accessing the headspace Knox and Lilydale services, as well as across the broader headspace teams and partnering agencies.

As the point of access to headspace for young people, you will complete comprehensive screening and assessment of young people, arrange bookings with the relevant teams/services, and coordinate supported referrals for young people and their families.

As well as above, your days will include;

  • Risk assessment and safety planning.
  • Triage young people and families who present as ‘walk-ins’.   
  • Regularly participate in Community Development activities such as school presentations and workshops, agency visits, and promotion of headspace Knox at community events such as Festivals.
  • Contributing to the planning and implementation of activities for Youth Week, Mental Health Week, and other relevant celebrations.  

Occasional after hours and weekend work may be required. 



You will bring demonstrated knowledge and experience in triage, intake and risk assessments with young people, as well as understandings around brief intervention and single session therapy.  You will have highly developed interpersonal skills and impeccable organisational and time management skills.

We are looking for someone with a passion for Youth mental health, who is ready to take on the rewarding role, and become an asset to our team and the services we provide.

Mandatory Requirements:

  • A current Working With Children’s Check is essential
  • Have full Australian working rights and a National Police Clearance
  • Tertiary qualifications in the social sciences (such as youth work, counselling, psychology, social work, occupational therapy or related field) and registration with the relevant governing body preferrable, however not essential.


Additional Information

EACH is committed to developing our people. At EACH you’ll be supported to be your best.

We provide:

  • Opportunities for growth: EACH operate well over 200 programs and services which offer a variety of opportunities for progression and development. 
  • Play a key role in providing essential services to the community.
  • Generous Not-for-Profit Salary Packaging of up to $15,900 free income tax per year + $2,650 additional tax-free money towards meals and entertainment.
  • A supportive and comprehensive Employee Assistance Program.
  • Domestic Violence & Community Service Leave
  • Options to purchase additional leave
  • Public Holiday Substitution policy  

Next steps
We want to know why you would like to come work with EACH and what you can bring to this role. When you click ‘Apply Now’ you will be redirected to our Career Centre, where the Position Description is available.

If you’d like more information about the position, please contact Candice Rosslee at [email protected]

Applications close 7th October 2023.

Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period – so don’t miss out and apply today!

If you are a recruitment agency or employment service wanting to promote your service or refer someone, please contact [email protected]

~ We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant ~

*Our Diversity & Inclusion Commitment*

At EACH, we aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality, or religion.  We welcome and strongly encourage applications from diverse backgrounds and people with lived experience to apply. 

EACH is committed to creating a culturally safe environment that values and supports Aboriginal & Torres Strait Islander people(s); where culture and heritage is acknowledged, and respected, as being core to their existence. We recognise and respect the unique culture and contribution that Aboriginal and Torres Strait Islander people bring to our communities.  We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander People.