Refuge Case Coordinator Allambi Care Limited


Position Objective

The Refuge Case Coordintaor will work in supervising the staff in the lake macqurie and central coast refuges.

The goals of the RCC are to develop the capacity of the organisation and its employees by ensuring the performance of Refuge Workers to manage and support clients with a wide range of behavioural, mental health issues and/or disabilities which act as a barrier to those clients fully participating in community life and maintaining accommodation.

Main Duties and Responsibilities

Program Management

  • Provide the direct Supervision of Youth Workers within the crisis accommodation settings.
  • Promote AC Needs Based Restorative Framework (NBRF) culture and work to NBRF ideals.
  • Maintain up-to-date knowledge on various client specific diagnoses and disabilities.
  • Work within Departmental program policies and organisational policies.
  • Work to allocated house budgets throughout the year.
  • Coordinate and attend team meetings.
  • Identify and communicate any program, client or employee issues to the Case Manager, Manager and/or Human Resources.
  • Participate in recruitment and selection processes, as required.
  • Ensure all paperwork and client files are maintained, accurate, up-to-date and in line with OCG and CIMS Database.
  • Participate and coordinate client grievance process and complaint meetings.
  • Attend meetings both internal and external meetings, as required.
  • Liaise with DCJ and external services to support holistic service provision for young people in the service.

Leadership, direction and supervision to Youth Workers

  • Provide strategic direction and interpretation of the goals of the service in day-to-day functions and tasks to Youth Workers.
  • Support Youth Workers in developing Case Plans, Eco Maps, Genograms and other case planning tools for clients and ensure these documents are updated on a monthly basis.
  • Overseeing Youth Worker day notes, incident reports, case plans and communication with external services ensuring that these are professional and in line with AC standards.
  • Coordinate timely supervision meetings with Youth Workers to provide support and feedback.
  • Support the SHS Manager in coordinating regular group supervisions, based upon appropriate areas for staff development and client need.
  • Support Youth Workers in developing and implementing strategies for clients.
  • Ensure all Youth Workers act in a professional and appropriate manner at all times.
  • Attend all meetings with clients, family members and Youth Workers when required.
  • Understand child protection concerns and support discussions pertaining to safety interventions to support restorations to family, where appropriate.


Incident Management

  • Ensure all Incident Reports are documented accurately, then reported to Case Manager.
  • Attend critical incidents both in hours and out of hours, as required.
  • To provide debriefing to Youth Workers following critical incidents, as required.

Liaise and Collaborate with Stakeholders

  • Ensure all client review meetings (i.e. Reference Meetings) are held at appropriate intervals as outlined by the Office of the Children’s Guardian (OCG).
  • Ensure all standards are met in accordance with the Children’s Guardian NSW Standards for Statutory Out-Of-Home-Care (OOHC) and Homelessness Guidelines.
  • Liaise and collaborate with Department of Communities and Justice (DCJ), as required.
  • Ensure all reports are sent to Department of Communities and Justice (DCJ) in a timely manner, as required.
  • Liaise and collaborate with all External Stakeholders, including Families and Significant Others of clients, the Department of Education and Schools/Day programs, Police, Court & Juvenile Justice, and Health professionals, as required.
  • Liaise and Collaborate with all Internal Stakeholders including Departmental Director, Direct Manager, Clinical Services, Education and Development Department, Financial Department and Human Resources, as required.

WH&S Management

  • Coordinate and maintain WHS standards within all AC working environments.
  • Support the assessment of client referrals, assessing potential safety concerns, client grouping and subsequent risk management.

Essential Criteria:

  • Completed Diploma of Community Services or equivalent.
  • Demonstrated experience in management and leadership of employees.
  • Demonstrated autonomy when supporting multiple clients.
  • Knowledge of Needs Based Framework, TCI concepts and strategies.
  • Strong knowledge of Allambi Care policies and procedures
  • High level written, communication and time management skills.
  • Two years working with children and young people in OOHC or similar to the environment of AC
  • Extensive experience in Microsoft Office Applications
  • Child Protection and Mandatory Reporting
  • Ability to be flexible with working hours

What is on offer?

  • Full Time Employment
  • 4 weeks Annual leave per year
  • 1 Roster Day Off per month
  • Opportunity to receive Fringe Benefits Tax (salary sacrifice) on commencement of employment  
  • Access to the Fitness Passport Program which includes over 90 gyms and pools.
  • Monday – Friday work week. 

Must have these documents if successful

  • Current Working with Children Check (for paid employment – can be obtained via
  • Current NDIS Worker Check: (can be obtained via 
  • Current First Aid Certificate (Provide First Aid; Course Code HLTAID003 or HLTAID011)
  • National Police Check (this must be obtained via
  • A current driver’s licence
  • Comprehensive Car Insurance
  • Certificate of Completion: NDIS Worker Orientation Module (can be accessed via:
  • Willingness to participate in pre-employment medical checks
  • Two professional references 

If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!

Please note, applications must include a cover letter addressing above essential criteria and a complete resume.

Allambi Care is an Equal Employment Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse (CALD) backgrounds.