Senior Contact Facilitator Lutheran Care


Welcome to Lutheran Care! We are an energetic, forward thinking, not-for-profit organisation, providing support to people who need it most. Our current programs include emergency relief, financial counselling, family support and education, community support, foster care, housing and homelessness services and disability services.

Our eyes are firmly on the future with our plan to harness new technologies and expand our service offerings and footprint in innovative ways.

The Children’s Contact Service (CCS) program is a child safe, child focused service that provides a family friendly and safe environment to assist children in developing a positive, meaningful relationship or staying positively connected with the parent or family member that they do not reside with. The service provides supervised handover and contact visits at a safe and neutral venue.

In the role of the Senior Contact Facilitator you will facilitate safe and child friendly supervised contact or changeovers, ensure that the safety and wellbeing of the child/ren and/or the vulnerable parent is paramount during changeovers and visits. You will also facilitate and deliver activities that promote child/parent and child/sibling interaction whilst ensuring a safe and secure environment for all children at all times. This role provides direct services to complex families using Lutheran Care’s models of therapeutic practice, requiring you to perform your role in a professional and client centred manner. 

The duties of this role are to:

  • Coordinate and ensure a safe, secure and comfortable environment for children, parents and other family members who are utilising the Children’s Contact Service (CCS).
  • Assess the priority and provide appropriate responses to clients with behaviours that demonstrate high and complex needs.
  • Ensure all contacts and changeovers proceed as agreed and are in accordance with the conditions of any existing Court Orders or as identified during intake and assessment
  • Terminate the contact visits where necessary within Service guidelines.
  • Write and review Access Summary Reports and submit to The Family Court of Australia within court determined timeframes.

Plus much more! To view to full position description please visit our website.

Skills and Qualifications:

  • Certificate III or Diploma within Early Childhood Education and Care, Social Work, Psychology or Social Sciences, or qualification in another relevant discipline.
  • Knowledge of legal and statutory requirements relevant to services.
  • High level of interpersonal skills to negotiate and liaise effectively with children, parents, family members and colleagues from a variety of backgrounds.
  • Knowledge and experience in child development, community development and supporting parents and family members.
  • Knowledge of issues in relation to mental health, substance misuse and domestic violence and the effects on parents and children
  • Experience working with children in a professional setting.

All applications must include a Cover Letter and current Resume

The successful applicant will be required to undergo a NDIS Workers Screening Check, a DHS Working With Children Check, as well as a current Safe Environments for Children & Young People certificate. You must hold a current and unrestricted South Australian Drivers License and possess a registered roadworthy vehicle available for work use (employees reimbursed for work travel). In addition, the successful applicant will be required to provide evidence of COVID-19 vaccination or a medical exemption. 

Lutheran Care is committed to equality, diversity and inclusion. We welcome candidates from all backgrounds and those from culturally diverse communities. Aboriginal and Torres Strait Islander applicants are encouraged to apply.

If you’re excited to join an innovative and professional team, we want to hear from you!