Senior Specialist Family Violence Practitioner – Rapid Response and After Hours Good Shepherd Australia New Zealand


Good Shepherd Australia New Zealand (GSANZ)

Our strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.


About the role:

  • SCHCADS Level 6 + super + salary packaging
  • 2 x Full Time 12 Month Maximum Term positions available 
  • Bayside Peninsula Location
  • Join a team dedicated to innovation and change in the Family Violence sector 

This position will form part of an integrated team within the Rapid Response and After-Hours program delivering high quality face to face and over the phone support to women and children who are experiencing family violence across the Bayside Peninsula Region.


Responsibilities include:

  • Provide a specialist family violence response both during daytime and afterhours to women and children.
  • Intake and assessment, crisis response and facilitating referrals from Safesteps, The Orange Door or other sources.
  • Assessing the immediate situation, safety risk and support needs of women and accompanying children using the Multi-Agency Risk Assessment and Management Framework (MARAM).
  • Provide psychoeducation and emotional support to women and children until they are allocated to a case manager or until appropriate referrals are completed.


About you

  • Appropriate tertiary qualification in Social Work, Psychology, or a related tertiary discipline is essential  in addition to to demonstrated eligibility to work within the family violence sector under Recommendation 209 (See details below).
  • Demonstrated experience using MARAM to assess risk, needs and protective factors of women and children, safety planning and determining appropriate referral pathways 
  • Demonstrated ability to apply a trauma-informed framework to the various presentations of women and children
  • Demonstrated experience working with women and children presenting with complex needs and behaviours (e.g. trauma, substance abuse, mental health, parenting issues, disability) and/or from CALD or indigenous backgrounds and/or LGBTIQA+ communities.
  • Experience working with diverse communities experiencing multiple forms of discrimination and disadvantage (e.g. Aboriginal and Torres Strait Islander communities; people from culturally and linguistically diverse communities; people with disability; people from LGBTI communities).
  • Flexibility and availability to deliver the after-hours service during evenings throughout the week, including public holidays


Minimum Mandatory Qualifications Requirements 

The minimum mandatory qualifications requirements are in place in Victoria and have been since the 1st of July 2021 are available on

Please contact us on [email protected] if you have any questions about these requirements.


Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • Salary packaging (which can add up to $15,900 in tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

To find out more about the role and to review the position description please explore our website: 


How to apply

To apply please review the position description which can be found on our website and submit a short covering letter outlining your relevant skills and experience along with your CV via the Seek Portal. Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


Please apply as soon as possible, applications are considered as they are received. 

In line with various State Government’s COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Capability Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees. 

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity. 

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.



Good Shepherd Australia New Zealand

Job Salary

$97,026.97 + Super + Salary Packaging