Service Coordinator – Family Support Brisbane South PHN


This is an exciting opportunity to work as part of the Family Support team to assist in the co-design, implementation and evaluation of family support initiatives, including two federally funded pilot programs to support the health and well-being of people impacted by family, domestic and sexual violence and/or child sexual abuse (FDSV): Supporting the Primary Care sector response to Family, Domestic and Sexual Violence Pilot’ and ‘Supporting Recovery – a pilot program to provide trauma-informed recovery care for victim-survivors of family, domestic and sexual violence’.

This is a full-time permanent role.

About the Company

Brisbane South PHN puts people at the heart of health care. We specialise in person-centred, place-based health system reform that delivers meaningful change and sustainable results. We are partnering to build a health and wellbeing system in which every person in the Brisbane south region, especially those with the greatest need, is supported to live well and experiences care that is connected, high quality and easy to access – our vision is ‘the best possible health and wellbeing for every person in the Brisbane south region’. 

Requirements of the role

We are seeking someone with a keen interest in using data to drive program improvements that enhance the health and wellbeing of the Brisbane south community.  Experience in managing and analysing data sets, including both quantitative and qualitative data, in an evaluation or research setting would be valuable.

Brisbane South PHN hold the lead PHN role in the Supporting Primary Care pilot, which requires the Family Support team to coordinate joint national actions in relation to this pilot.  The Service Coordinator will support the Program Manager with national evaluation and data projects related to primary health care FDSV data collection and the national evaluation of the pilot, in partnership with other PHNs in the pilot and key national partners.  For reference, the evaluation report for the first phase of the Supporting Primary Care pilot can be found on the Department and Health and Aged Care website as ‘Evaluation of the Improving Health System Responses to Family and Domestic Violence Primary Health Network Pilots – Final Report’.

The Service Coordinator will also be responsible for coordinating commissioned Family Support services including developing and managing contracts for our commissioned providers, monitoring their performance and service budgets as well as identifying and responding to risk and issues (including critical incidents) in alignment with service priorities.  Previous experience in commissioning services and contract management is desirable but not essential, as the successful candidate will be supported to build their knowledge and capability in this area.

The Family Support team highly values a collaborative, partnership approach within our team as well as with our key partners, which include the primary health care and FDSV sectors, those with lived experience of FDSV, PHNs involved in the FDSV pilots and other key local, state and national partners. The successful candidate therefore needs to be able to build and maintain positive relationships with colleagues and a wide variety of service providers and partners. 

Previous experience in the primary health care or family, domestic and/or sexual violence sectors is not a requirement, however an interest in improving outcomes for those impacted by FDSV and developing your knowledge and understanding of these sectors is essential.

To gain a full understanding of the requirements of this job, please see the position description on our website

In return for your skills and capabilities, we offer:

  • Attractive remuneration and salary packaging option
  • Flexible working arrangement
  • Generous annual leave options
  • Commitment to learning and development and performance excellence
  • Free Social Club

Our organisation values diversity and inclusion. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people living with disability and members of the LGBTQIA+ community are strongly encouraged to apply. Brisbane South PHN values diversity in culture, ethnicity, race, sex, gender identity or expression, sexual orientation, age, disability status, neurodiversity or any other aspect which makes our people unique.

The salary offered will be dependent upon your skills, qualifications and experience against those required for the position.

To apply, please send your current resume with a covering letter outlining how you meet the skills, experience and knowledge requirements of the role by 9.00am Monday 11th September 2023.

For further information on the role, please contact Susan Conaghan, Program Manager –Family Support on 07 3864 7527.

Only shortlisted applicants will be contacted, with applications reviewed as they are submitted.