The Opportunity
We are seeking a Service Leader to manage the day-to-day operations of the National Debt Helpline, which provides counselling support for people in financial stress when their circumstances change due to a job loss, illness, relationship breakdown, or retirement.
Working within the established industry guidelines and UnitingCare’s mission goals, the Service Leader will lead and support the National Debt Helpline team toward responsible life changing personal financial decision making by providing financial counselling services; triage, assessment and intake services through a person centred, trauma informed led approach.
The Service Leader must have the ability to assess, recognise crisis situations and respond with a sense of urgency including, the ability to think quickly to prioritise and assign tasks under pressure.
Note: This opportunity is offered on a permanent full-time basis. As a state-wide program the successful candidate has the flexibility to be based in selected site offices across QLD, having the ability to travel extensively across the state is essential.
What you’ll need
- Diploma in Community Services (Financial Counselling) with a minimum of 3 years’ experience post accreditation.
- Eligible for Accredited membership and Approved Supervisor membership with the Financial Counselling Association of Queensland.
- Understanding of financial counselling, the finance industry and an awareness of consumer rights and responsibilities including the ability to keep informed of industry knowledge.
- Knowledge of relevant legislation, policy and licensing requirements associated with line of service.
- Thorough understanding of program management principles and techniques.
- Demonstrated ability to work collaboratively with internal and external stakeholders.
- Demonstrated ability to develop and maintain effective systems, procedures and processes within prescribed policies and guidelines.
- Current drivers licence.
- Positive Blue Card
- Flexibility to travel from time to time
Supporting you to support others
Family and Disability Services is a respected industry leader and one of Queensland’s largest community service providers, with a wide range of services that provide support to vulnerable individuals, families and communities in metropolitan, regional and remote locations across the State. We’re proudly not-for-profit and offer you:
- Access to salary packaging & meal and entertainment benefits
- Flexible work arrangements to support work-life balance
- Employee assistance, health & wellness programs
- Values-based culture & rewards and recognition
- Ongoing learning & development
Ready to work together?
Our application process takes less than 15 minutes – Click the ‘APPLY’ button below to be taken to our online application process and upload your resume and cover letter.
Our team are available to answer any questions you may have. We’ll do our best to get back to you 2 weeks from the closing date.
Please Note: To ensure the health and safety of our people, and the clients, residents, patients and people we serve at UnitingCare Queensland, all staff are required to comply with statutory and Government requirements, such as public health directions, and UnitingCare’s vaccination policy requirements, with respect to COVID-19 vaccinations. The successful applicant must be able to meet UnitingCare’s mandate of receiving all recommended doses of approved Covid-19 vaccines (including boosters) approved by the Therapeutic Goods Administration and the provision of Covid-19 Certificate before commencing employment.
Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their gender, race, culture, sexual orientation, disability or gender identity.
We know that when our people feel respected and valued, we empower them to share that within the communities we serve and to provide the very best care. We highly encourage applications from people who identify as Aboriginal and/or Torres Strait Islander.