- Full Time; Max contract until June 2023 with possible extension
- Located: Hornsby, NSW
- Salary: $75K plus super with additional salary packaging benefits
- Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.
Your Opportunity
Mission Australia is on the lookout for a Service Navigation Officer to provide support to clients and other staff in the provision of welfare support.
To provide assistance to people to connect to mental health services, assessing individual need, referring to appropriate services and providing support
Your key responsibilities will be to:
- Respond to referrals of clients to the service from internal and external support services and conduct over-the-phone and formal face-to-face assessments of suitability for support.
- Undertake initial registrations for clients, including all necessary paperwork and application forms.
- Work with clients to create individualized support plans including referral to supplementary services as needed
- Provide intensive ongoing case management sessions (formal and informal) with clients and review progression against case plans and provide informal counselling as required.
- Develop strong internal relationships with clients and other staff to contribute to the effective functioning of the service and improved outcomes
- Deliver/Arrange in-service presentations and attending inter-agencies and forums on behalf of the program
- Develop strong relationships with key external stakeholders including other service providers, community service workers, government agencies etc. to assist in the receipt of information and referral of clients
Requirements for Success
- Experience in supporting clients with complex mental health
- A Degree or Diploma in Social Welfare/Social Science or substantial relevant experience in a similar role
- Strong relationship management experience across both external and internal stakeholders
- Drivers Licence
- COVID-19 Vaccination proof essential
Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We’re committed to the safety and wellbeing of each other and the people we serve.
We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
Find out more about a career with Mission Australia.
If you have a disability and need support, please email [email protected].
Your benefits
- Rewarding work – every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via AccessPay)
- Generous discounts with health insurance and major retailers
- Free external, confidential counselling and access to chaplaincy support.
How to apply
View the PD Service Navigation Officer – Position Description 2022 (1).pdf and click “Apply now”. We will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you