About US:

At MCCGC, we deliver a wide range of services to help multicultural communities stay independent, active, and connected. Reporting to the Team Leader Settlement who has a pivotal role in leading and managing the teams’ day-to-day operations within the Settlement Team. Working for MCCGC will give you the opportunity to build a meaningful career in a growing industry. We value diversity and pride ourselves in our inclusive and harmonious workplace.

About the Role

• To provide holistic case management service under our settlement programs (HSP & SETS) to newly arrived refugees and humanitarian entrants (Clients), including those with complex needs requiring specialised and intensive services, to build the skills and knowledge for social and economic well-being. 
• The Case Worker will be the central point of contact and has a responsibility for the management of the delivery of Settlement Services to Clients, delivering Settlement Services to clients on a needs-based case management approach. 
• The role is to case manage working in partnership with Clients and other service providers, to achieve sustainable outcomes. 
• Must understand the level of need and the complexities of circumstances. 

YOUR responsibilities:

• Working autonomously deliver Settlement Services to Clients as per MCCGC policy and procedures and HSP & SETS Guidelines
• Manage and coordinate deliverables, foundation services (including English, Education, and Employment), housing and components to settlement clients through case management
• Review and update pre-arrival need assessment based on information from the assessment systems and or links
• Develop knowledge and understanding of the wider program requirements, ensuring compliance expectations
• Ensure data accuracy and administrative management to support relevant outcomes in a timely manner as per the contractual requirements
• Development of networks and ongoing liaison with key stakeholders to meet client needs

About YOU:

• Minimum 3 years equivalent experience and/or Tertiary qualifications in Human Services, Social Work, or relevant Discipline
• Trauma-informed approach with case management experience with a good understanding of client-centred, holistic case management practice framework; and the ability to provide provision of advice and referral pathways as relevant. 
• Demonstrated experience in case management supporting newly arrived refugees and humanitarian entrants during their initial settlement in Australia
• Demonstrated understanding of support needs of clients going through crises (e.g. family violence, homelessness, child protection, acute mental illness, etc.)
• Strong background in conducting needs assessments with clients
• Extensive experience developing, implementing, and reviewing case plans
• Demonstrated experience meeting Key Performance Indicators 
• Demonstrated ability to adhere to quality standards and compliance requirements
• Must hold a current Driver’s License.
• Hold a current National Police Certificate or has the ability to obtain one.
• Must have knowledge/experience working with a culturally and linguistically diverse workforce
• Must be fully vaccinated and be able to present vaccination record
• Must complete the Department of Health COVID-19 Training Modules

Benefits for YOU:

• Salary Packaging: Use some of your salary to pay for everyday expenses before income tax is calculated, so you can pay less tax and have more money to spend.
• Training & Development: Take advantage of regular opportunities for training and support your career development goals.
• Diversity & Inclusion: We work with an incredibly culturally diverse team; 65% of our staff were born outside of Australia and collectively we speak over 35 different languages.
• Strong Values: Take pride in working for a multicultural organization that values Unity, Compassion, Integrity, Respect, and Joie de Vivre (Joy of Life).

If this sounds like you and you’re interested in joining our team, please click APPLY NOW below and upload your Resume along with a Cover Letter that tells us why you would love to work with us!

If you have any further queries, please contact our People and Culture Team on 07 5527 8011 or email [email protected] 

* Shortlisted candidates will be contacted