Social workers in Services Australia (the agency) provide professional assessments and supports, counselling and interventions to customers who have multiple and complex needs, are in crisis or who are affected by natural disasters and emergencies. Social workers are located nationally in face-to face and telephony channels to ensure a social work service is accessible for all people in Australia, regardless of geographical location. Social workers also work with Service Officers and the community to enable them to better support vulnerable people through case consultation, training and professional advice. This role is an entry-level and/or developmental role in the agency’s social work stream. APS level 5 Social Workers operate under a greater degree of professional supervision and do not possess any service delivery delegations. Social Workers undertake their role under the support and general direction of the EL 1 Social Worker Support Manager.  

The work is often challenging but is also rewarding and will suit candidates who are resilient and embrace innovation and change. You will be helping a diverse range of customers at key moments in their lives by listening, advocating and connecting them to payments and services.  With meaningful work undertaken across all parts of our country, you will be part of an extensive network of like-minded social workers and valued for who you are and what you can bring to our agency.

Social Workers in the agency have the opportunity to participate in professional interest groups such as the National Indigenous Social Work Group, the LGBTIQ+ Community of Practice and a Youth Council dedicated to early career social workers under the age of 30.  

Please note that ‘Broad-banding’ to a Social Worker APS6 level is available after a qualifying period and once identified competencies can be demonstrated.