Specialist Victims Client Officer, Clerk Grade 7/8 – Victim Services Department of Communities and Justice


Company description:

Department of Communities and Justice

Job description:

  • Temporary Opportunity with possibility of conversion to ongoing
  • Location: Parramatta with flexible working arrangements available
  • Clerk Grade 7/8, Salary ($101,947 – $112,849) plus employer’s contribution to superannuation and annual leave loading

Your role

Deliver a range of services to victims of serious offences committed by persons with a mental illness and/or cognitive impairments. The role provides victims with crisis referral, early intervention, planned support, communication and education on the forensic mental health system and Tribunal process support.

What you’ll do

We are seeking someone to fill the role for a Specialist Victims Support Officer (SVCO) in the Specialist Victims Support Service (SVSS). Our team provides support to victims navigating the forensic mental health system. We are a service provided by Victims Services within the Department of Communities and Justice (DCJ).

You will also have….

  • Ability to deliver a range of planned support and Mental Health Review Tribunal support services to victims of serious offences by persons with mental illness or cognitive impairments
  • Ability to provide support to victims with early intervention, counselling referrals, representation and advice when navigating the forensic mental health system
  • Ability to translate complex information into plain English
  • Ability to provide information and advice to professionals assisting victims of crime.

What we’re looking for

In addition to meeting the Essential Requirements, (see attached role description) the successful candidate will demonstrate the following:

  • Ability to exercise independent judgement, knowledge, and skills with limited practice supervision
  • Ability to undertake timely and accountable planned support for clients and to ensure the appropriate management of sensitive and confidential information
  • Resilience

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the targeted question below with a brief outline on how you meet the requirements of the role:

  • Outline how you would ensure “healthy boundaries” whilst working with a client demonstrating trauma associated and challenging behaviours (300 words)

Applications close Sunday 6 August 2023

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Michelle Boom (Co-ordinator Specialist Victims Support Service) on 8688 0804 or via [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Paola Pina on 02 8688 0638 or via [email protected]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit careers site.

Other Information

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.

Thank you for your interest in this role. We look forward to receiving your application.



Department of Communities and Justice

Job Salary