• Student Affairs Division

• Join our friendly team in a great working environment.

• Bring your experience in supporting student mental health, wellbeing, welfare and learning support services.

• Belong to a vibrant community where your work genuinely makes an impact.

• Based at our St Lucia campus

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you’ll have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave.

• 17% superannuation contributions.

• 17.5% annual leave loading.

• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.

• On campus childcare options.

• Cheap parking (from just $5 a day).

• Salary packaging options.

About This Opportunity

To provide students with assistance and support through all aspects of student life. This includes advice on financial assistance, accommodation, diversity, disability, inclusion and health and wellbeing related issues. In addition, to specifically provide:

In addition:

• Assistance to students with transitional and adjustment issues so that they can achieve their academic and personal goals through individual appointments or group programs.

• Students with a disability, advice and guidance to build an appropriate and reasonable plan of assistance and adjustments to enable full participation in the learning experience as far as is reasonably possible.

Key responsibilities will include:

• Support international students through execution of support programs, presentations and 1-1 appointments, including international students’ orientation and departure sessions.

• Support students with a disability or access requirements through the delivery of 1-1 appointments, support programs and other initiatives that support the initiatives of broadening access and inclusion of students within UQ.

• Deliver on strategies to support students with a permanent or temporary disability, including illness and injury, during their studies.

• Provide advice to University staff on requirements, within the University environment, for students with a disability and formulate strategies to address these requirements.

• Play an active role in contributing to the regular evaluation of support programs to ensure ongoing service improvement.

• Provide support through individual consultations to international students on a range of concerns related to transition to living and studying in Australia and the University of Queensland.

• Prepare and update information materials including print and web-based materials.

• Provide assistance in crisis situations.

• Perform administrative duties such as case management and record keeping, correspondence and report writing.

• Engage proactively with academic and administration staff to raise awareness and inform on student issues and concerns.

• Contribute proactively to ensure effective operation of the student advice teams.

• Develop and maintain networks or partnerships with other staff of the University, student groups, government departments and other agencies on international student support services and issues.

• Consult with the University’s academic and professional staff on matters relating to student disability and provide advice on reasonable accommodations within the academic environment.

• Work with colleagues across the institution and in the community as required in support of the student needs identified.

This is a full-time continuing position.

At HEW level 6, the full-time equivalent base salary will be in the range $84,871.95 to $91,158.90, plus a generous super allowance of up to 17%. The total FTE package will be up to $99,300.18 to $106,655.91 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases.

About You

Essential

• A degree in a relevant area (e.g. Social Work, Sociology, Behavioural Science, or Psychology) and at least one years subsequent relevant work experience; or an equivalent combination of relevant experience and/or education and training;

• Strong organisational skills, including planning, scheduling, prioritisation required in the management of multiple events

• A demonstrated high level of communication and negotiation skills

• Ability to exercise critical judgment and provide relevant advice to staff at all levels

• Skills to work in an electronic environment and deliver on-line web enabled information

• Experience in establishing, developing and maintaining relationships with those outside the immediate work unit

• Tact, discretion and ability to maintain confidentiality

• A demonstrated ability to understand human relations and behaviour and to assist students in dealing with their concerns.

• Experience with working and liaising with people from a range of backgrounds including.

• Experience in working with and understanding the needs of people from non-English-speaking backgrounds and/or with a disability.

• Ability to work co-operatively and supportively as a member of a team

• Positive attitude / outlook to relate to people from varied backgrounds and ages.

Desirable

• A minimum of one years’ experience and demonstrated ability to provide welfare, academic or disability support services, particularly in a tertiary or related environment.

In addition, the following mandatory requirements apply:

• Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

• Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Questions?

For more information about this opportunity, please contact Des Minton at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section.

• Resume

Other Information

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected]

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

Applications close Thursday, 30 November 2023 at 11.00pm AEST (Job Reference Number – R-32564). Please note that interviews have been tentatively scheduled for 12 December 2023.