Student Counsellor – Gold Coast Campus Griffith College


About the role

Student Counsellor is responsible for creating a caring College/Campus environment which recognises the diversity of students and supports student success. This role is based on Gold Coast Campus and is for two days a week only.

Key Result Areas

  • Provide welfare counselling to students on matters such as academic progression and policy, and pastoral care issues including living skills, cultural adjustment, health issues, mental health issues, dealing with study and social stress and anxiety, accommodation, employment, personal crisis as well as advice on College/Campus and University policy and procedures, and refer students as required
  • Develop, implement and monitor programs, resources and services that promote the wellbeing of students and student engagement
  • Manage critical incidents involving students in conjunction with Critical Incident Management Group
  • Case manage students requiring support and refer to external agencies
  • Collaborate with partner university, professional organisations and government agencies on issues relating to support, referral, advocacy
  • Participate as a member of Appeals Committee as required
  • Monitor the welfare and safety arrangements of Under 18 students in accordance with relevant legislation
  • Ongoing liaison with students around accommodation, wellbeing and guardianship arrangements in keeping with relevant legislation where appropriate
  • Capturing data and reporting on trends relating to student issues

Qualifications and Selection Criteria Essential

  • A relevant bachelor’s degree and/or formal counselling qualification, combined with substantial relevant work experience
  • Demonstrated experience in the development and delivery of student support programs for students, preferably in a tertiary environment
  • Demonstrated high level interpersonal and oral communication skills, with a proven ability to consult, counsel and liaise with a wide range people from culturally diverse backgrounds
  • Demonstrated ability to work with minimal supervision and effectively monitor and coordinate a workload which may consist of multiple tasks of varying priorities
  • Demonstrated ability to negotiate and resolve sensitive issues in a confidential manner and keep appropriate documentation and audit trails
  • Knowledge of, or the ability to quickly acquire knowledge of, relevant legislation and policies and procedures relating to international students
  • Sound knowledge of the principles of workplace health and safety

About Us

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational students across our global network each year.

Diversity and Inclusion

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups.

How to apply

Please apply online to lodge your application successfully. For enquiries about the role, please contact Christabel Walkley on 0407375072.

Applications close on Thursday 24th August, 9am however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.

To our agency partners – thank you for your interest however, we will not be accepting unsolicited applications and we do not require support for this role, at this stage

Extra information

For more information or to view other opportunities, please visit

Successful candidates will require full working rights in Australia and undergo criminal records and working with children check.

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