About Us:

PFEC Global is an Industry leading brand in Australia since 2006. As a leading education and migration consultant, PFEC Global has proven its brand identity within Australia as well as several international markets. Multinational presence has given an enormous advantage to PFEC Global brand to win more than 350 provider agreements in Australia including almost all the universities in every state in Australia. With exceptional customer service and product diversity, have provided PFEC Global an added advantage to the success of the competition as well as the end goals of our clients. We are dynamically serving all related client bases, who are from various cultural backgrounds as well as from different market segments.

Currently, more than 150 staff members are working for PFEC Global Australia and with the growth phase that we are experiencing, we are planning to strengthen and expand our staff base in various portfolios in the business. Opportunity has arises for a talented candidate to join PFEC Global Adelaide team to drive sales and counselling function of the business.

Position:  Student Counsellor – PFEC Global Adelaide

Reporting Line: Branch Manager Australia

Location: Adelaide base

Purpose of this position:

• Meet and exceed set targets.
• Keep Up to date with the latest industry news and act as necessary to ensure PFEC Global is an industry leader.
• Maintain Counsellor and Sales support process with smooth operation
• Provide an exceptional level of service to existing and prospective clients
• Assist clients in understanding our services and identify solutions to fit their needs, generating sales and achieving high client satisfaction levels.
• Proactively convert inquiries into sales to ensure higher conversion rates.
• To proactively identify barriers to sale and work with your team to increase conversions
• To complete administrative tasks in a timely and efficient manner

Client Service Excellence

• Ensure all client inquiries are actioned professionally and provide exemplary client service through phone, email, or office visits.
• Ensure to development of strong client-centric relationships | with clients and demonstrate how we can deliver on their expectations.
• Set expectations with clients as per PFEC guidelines and achieve them.

Client Sales, & Sales Targets

• Educate the clients on our services.
• Be the advocate for the client, understand any potential Obstacles to sale, and work to remove these obstacles.
• Maintain ongoing relationships and regularly follow up with all existing and potential clients proactively.
• Achieve and maintain a high conversation rate of the applications.
• Keeping with up-to-date knowledge of university courses, entry requirements, scholarships, etc.
• Making sure to get the application outcome from the provider on time by regular follow-up.
• Giving marketing insight to the marketing team and supporting the marketing team to produce error-free content.
• Reach out to the team leader on time for the shaky lead to reduce lost leads and application.

Data Management

• Create and maintain records in the CRM system.
• Attend meetings on time.
• Comply with all company procedures and policies.
• Performs other duties as required/assigned by the line manager.

*Experience in student counselling is preferred but not a must, Fresher can also apply.

* Attractive remuneration package available for the right candidate