About PFEC Global:

PFEC Global is an Industry leading brand in Australia since 2006. With our market-leading portfolio of education and migration services we unlock our client potentials and empower them to enjoy an exceptional livable status in Australia. With a multinational presence, not only PFEC Global has become one of the most competitive education and migration service provider around the globe but also, we are one of the customer-centric service providers in the industry. As a migration agent, our services are not only restricted to individual clients but also expanded to the corporate level. With tremendous growth, a rare opportunity has arisen for the right candidate to join with PFEC Global Sydney Migration team.

Due to the continued growth of the business, we are now seeking an energetic Education/Student Counsellor to join our Melbourne Team.

Purpose of this position:

• Meet and exceed set targets.
• Keep Up to date with the latest industry news and act as necessary to ensure PFEC Global is an industry leader.
• Maintain Counsellor and Sales support process with smooth operation
• Provide an exceptional level of service to prospective clients
• Assist clients in understanding our services and identify solutions to fit their needs, generating sales and achieving high client satisfaction levels.
• Proactively convert inquiries into sales to ensure higher conversion rates.
• To proactively identify barriers to sale and work with your team to increase conversions
• To complete administrative tasks in a timely and efficient manner

Client Service Excellence

• Ensure all client inquiries are actioned professionally and provide exemplary client service through phone, email, or office visits.
• Ensure to development of strong client-centric relationships | with clients and demonstrate how we can deliver on their expectations.
• Set expectations with clients as per PFEC guidelines and achieve them.

Client Sales, & Sales Targets

• Educate the clients on our services.
• Be the advocate for the client, understand any potential Obstacles to sale, and work to remove these obstacles.
• Maintain ongoing 1 relationships and regularly follow FTP with all existing and potential clients proactively.
• Achieve and maintain a high conversation rate of the applications.
• Keeping with up-to-date knowledge of university courses, entry requirements, scholarships, etc.
• Making sure to get the application outcome from the provider on time by doing regular follow up.
• Giving marketing insight to the marketing team and supporting the marketing team to produce error-free content.
• Reach out to the team leader on time for the shaky lead to reduce lost leads and application.

Data Management

• Create and maintain records in the CRM system.
• Attend meetings on time.
• Comply with all company procedures and policies.
• Performs other duties as required/assigned by the line manager.

*Experienced student counsellor preferred but not a must, Fresher can also apply.

*Punjabi background will be an added advantage.

*Attractive Salary package.