Student Living Support Officer University of Tasmania


Student Living Support Officer 

  • Full time ongoing position
  • Based in Launceston

The Opportunity

The University’s Student Living Communities are a network of distinctive residential communities supporting a diverse cohort of undergraduate and postgraduate students from regional Tasmania, mainland Australia and overseas who are enrolled at the University in Hobart, Sandy Bay, Launceston or Burnie.

The role of the Student Living Support Officer (SLSO) is a critical, client facing role, requiring high levels of face-to-face and supportive engagement with student residents. Through the provision of a high-quality welcome and settlement experience; active engagement with students as partners; active inquiry into student health and wellbeing; support for academic progress and responding empathetically and efficiently to student needs and concerns, the role of the SLSO will greatly contribute to a positive student living experience with positive health and wellbeing and academic outcomes. 

Key Accountabilities:

  • Respond positively and with empathy to student resident concerns and address concerns in a timely manner, with a focus on safety and wellbeing always.
  • Conduct Regular Check-in meetings (one-on-one pastoral care meetings) with residents within UTAS Student Living Communities, maintaining case notes and referring students on to internal and external supports where appropriate.
  • Use sound judgment and effectively assess risk in relation to incidents and behaviours and respond according to agreed protocols especially as it relates to student resident welfare.
  • Engage with student bodies and broader student-led groups, to support the development and delivery of engagement programs, provide support to student-led events and initiatives that contribute to a thriving student community that develops a sense of belonging for all.
  • Respond appropriately to student incidents of a critical nature in alignment with UTAS procedures and guidelines.­

Your Application

To be successful in the role, your application will need to demonstrate:

  • A degree level qualification and experience in a human services or education related organisation; or an equivalent qualification and extensive experience.
  • Excellent cultural competency and experience working with culturally diverse communities.
  • Capacity to take a people-centred and safety-first response to complex and critical incidents in accordance with WHS legislation and University Policies and Procedures.
  • Competent computing skills, with experience in the use of Word, Excel, and information management systems.
  • Excellent interpersonal skills, including strong people-centred communication skills, capacity to coordinate and present to large groups, provide role-modelling to residents, possession of negotiation and conflict resolution skills and the ability to interact effectively with people from diverse backgrounds.


Appointment to this role will be at HEO 6 and will have a total remuneration package of up to $110,273 comprising base salary within the range of $86,918 to $94,250 plus 17% superannuation.

How to Apply

  • To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience.  You do not need to separately address the success criteria.
  • For further information about this position, please contact Joel Lim, Acting Residential Precinct Leader, [email protected] or 03 6324 3823.
  • Please visit for our guide to applying and details on the recruitment process.
  • Please refer to the attached Position Description Below for full details.

 Position Description – 499167 – Student Living Support Officer.pdf

Applications close Sunday, 24 September 2023, 11.55pm

The University of Tasmania strongly encourages employees to maintain COVID-19 vaccination in line with relevant Australian Government health advice.

To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role.