Who are we looking for?

We are seeking a Student Support and Wellbeing Advisor to join Student Services, Student Services and Wellbeing, Administrative Division.

The Student Support and Wellbeing Advisor is responsible for providing high quality professional services to international and domestic students addressing issues that directly impact on student wellbeing and success.
This position reports to the Manager, Student Programs and Initiatives for career planning, development, and performance expectations.
Key responsibilities include:
• Provide best-practice, theoretically sound intervention, support, information, outreach, referral, and case management services to a diverse student population via individual appointments, workshops, events and online information.
• Participate fully as an effective and collaborative member of the multidisciplinary service approach for Student Services department, including undertaking shared case management and crisis intervention.
• Undertake professional based Social Work assessment to support the needs of diverse clientele (individuals, groups, and the wider student community), including risk, safety, financial, critical incidents,and complex cases.
• Provide financial support to eligible students, access to emergency accommodation and referral to specialist community-based crisis support.
• Demonstrate clear decision making and problem-solving skills using a systemic approach and maintaining a client-centric solution focus.
• Collaborate with Student Services leads to identify, design, deliver and evaluate new initiatives, workshops, activities, and events that support student transition, inclusion, engagement, wellbeing, and success.
• Provide social work expertise in collaboration with internal and external multidisciplinary stakeholders to ensure safe and coordinated responses via shared case management, crisis intervention and continual improvement in prevention and early intervention strategies.
• Maintain professional case notes, records and reports in accordance with industry standards.
• Maintain contemporary knowledge of key university policies, procedures, relevant legislation along with state and federal welfare provisions and immigration matters.
• Contribute to the development of the student welfare and wellbeing knowledge base at QUT via networking, research and community needs analysis.
• Compliance with health and safety policies, procedures, hazard reporting and safe work practices.

Real world impact

QUT is a major Australian university with a global outlook and a ‘real world’ focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

About the area

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy. The departments within the portfolio include: Student Administration, Student Engagement, Equity, Student Services and Health, Safety & Environment (HSE) and Sport. The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit, Student Success Group and Human Resources. The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff. Student Services is responsible for providing a range of services to support the health and wellbeing of students in areas of Accommodation, Chaplaincy, Counselling, Disability Support, International Student Support, Welfare Services and QUT Medical Centres..

What you need to succeed

1. Education, training and/or relevant experience equivalent to completion of a degree in Social Work, with at least four (4) years’ relevant experience.
2. Demonstrated experience in the provision of welfare and wellbeing services to a diverse population, including brief intervention, risk assessment, crisis response and critical case management.
3. Proven understanding of student transition and acculturation, financial, academic, and personal issues, as well as relevant legislation and guidelines.
4. Demonstrated high level organisational skills with the ability to problem solve and use critical thinking while managing competing demands.
5. Sound professional practice in confidentiality, records management, boundaries and supervision.
6. Highly developed communication and interpersonal skills with demonstrated ability to collaborate effectively within a multidisciplinary team and with internal and external stakeholders.
7. Demonstrated ability to design, deliver and evaluate, workshops, preventative programs, educational materials, activities, and events.
8. Demonstrated understanding of inclusion, diversity, participation, and social justice.

Life at QUT

We’re committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Leave loading of 17.5%. 
• Purchased Leave Scheme – up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
• We see diversity and inclusion as our strengths. 
• Explore more benefits of life at QUT.

Reference number: 23822

Term: Fixed-term part-time basis (21.75 hours per week) for (3) three years.

Remuneration: $112,109 to $122,634 pa (HEW7) (inclusive of $94,734 to $103,627 salary pa, 17% superannuation and 17.5% recreation leave loading)

Location: Gardens Point

Job opens: 09-Oct-2023

Applications Close: 22-Oct-2023 at 11.30pm

Open to: Applicants who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply. Please note that current staff wishing to be considered for secondment to this position must seek prior approval from their supervisor before submitting an application.

FInd out more and apply by clicking Apply or the link below.

View the job details at: Queensland University of Technology – Student Support and Wellbeing Advisor