Student Support Assistant – Wellbeing (Casual) / Job ID# 23308
- Student Services and Engagement | UniSC Sunshine Coast, Sippy Downs
- Level 3, $43.95 per hour plus 11% superannuation
- Casual appointment, immediate start Mondays and Tuesdays until 31 October 2023 (Possibility of extension and additional days based on business requirements)
The Opportunity
You will act as the first point of contact for all prospective and current students via phone, email and face to face communications, providing critical support and engagement outcomes for the University. You will manage student matters through professional and meaningful communications and proactively refer to specialist staff as required.
For more information on Student Services and Engagement please visit us online: https://www.usc.edu.au/about/structure/divisions/student-services-and-engagement
You will
- effectively manage confidential student matters including answering phones, emails, booking appointments, and following up to provide further support as required;
- establish and manage effective relationships with students, staff and other University clients through professional and sensitive communication;
- efficient use of electronic records systems to enter information and maintain accurate records of student communications;
- recognise and respond appropriately to students from diverse backgrounds demonstrating cultural sensitivity; and
- recognise and respond to students in distress, providing exceptional customer service.
About you:
You possess excellent communication skills, with the capacity to show empathy, resolve conflicts and maintain confidentiality. You enjoy showcasing your analytical and problem-solving skills and have the capability to use initiative to develop effective solutions and manage multiple priorities with conflicting deadlines. Additionally, you thrive working collaboratively with internal and external stakeholders and relish the opportunity to build strong working relationships with others.
To be successful you will possess:
- completion of an Associate Diploma, combined with experience in a customer focussed environment, or an equivalent combination of relevant experience, education, and training;
- demonstrated experience and ability to recognise and respond appropriately to a range of student’s inquiries;
- an understanding of the challenges that might arise supporting students in distress; and
- a high level of digital literacy including experience with CRM systems.
UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at [email protected] or call +61 7 5430 2830.
Applications for this position close midnight, Thursday 31 August 2023.
A completed application includes a resume, noting your application will be reviewed in alignment to the specified Selection Criteria as outlined within the advertisement.
Please ensure that your resume is one document for uploading to our e-Recruitment platform.
We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at https://www.linkedin.com/school/university-of-the-sunshine-coast/life/academiccareers
Have questions or want to know more? For a confidential discussion, please contact:
Michelle Kendall or Sue Chamberlin
Student Support Assistant – Student Services and Engagement
Telephone: 07 5430 1226
Email: [email protected]
Working towards a better tomorrow
We’re all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.
We’re one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.
We recognise and value the contributions of each team member to our culture and success. We’re not afraid to be different, and we’re looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.
Culture & Benefits:
- Our collaborative, passionate and welcoming culture is what really sets us apart.
- Modern teaching & research facilities.
- Professional development and career pathway opportunities.
- We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE)
- Flexible work arrangements & generous leave options.
- EAP, fitness passport & discounted private health.