Student Support Coach Torrens University Australia


Who we are:  
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.  
A progressive university, we ground our studies in industry. Expert academics bring their insights into the classroom, with a range of assessment types that aim to be authentic and informed by industry needs. Bridging the gap between study and work, our educators prepare students for career success and connect them with future employers. Building relevant skills, experience and networks from day one, students don’t just learn about their industry, they live it.  

What’s the job? 

The Student Support Coach (internally called Success Coach) is responsible for implementing and coordinating programs and initiatives that support the transition and success of students when they commence university. The role involves collaborating with other member of learning services, faculty members, and other stakeholders to design and deliver programs and services that promote student engagement, academic success, and personal development.

Day-today accountabilities:

  • Develop and implement retention initiatives and programs that meet the needs of the institution’s diverse student population.
  • Help support orientation and induction initiatives at students to ensure they are prepared for learning and successfully transition into higher education
  • Provide individualised and cohort based academic competency development and coaching to students, including developing study plans, goal setting, time management, and learning strategies.
  • Identify and address learning barriers and challenges that may be impeding student academic success, and support students at risk
  • Maintain accurate and detailed records of student progress, including session notes, coaching plans, and progress reports.
  • Participate in ongoing professional development and training to stay current on best practices in academic coaching and student support services.

We currently have two vacancies available, both campus based (with hybrid work environment : one position focused on our Design students, full time permanent, based in our Ultimo Campus; another position focused on our Health students, also full time permanent, based in our Surry Hills campus.

Who you are: 

To be successful in the role, you will love engaging with students and working in collaboration with other teams. In addition, you will have: 

  • A Bachelor Degree or above
  • Experience working independently in a student support role within the higher education sector
  • Experience respectively in the Health and Design industry would be highly regarded.
  • Previous experience/qualification in coaching will be highly regarded
  • Demonstrated experience in designing and delivering programs and initiatives that target retention, engagement, student learning or are related to student orientation
  • Ability to communicate engage and inspire individuals (diverse and multicultural) in both 1:1 meetings and group settings.
  • Ability to create support plans, track progress and proactively follow up to ensure engagement and completion
  • Basic skills in extracting information from databases, creation of basic reports and use of customer (student) management systems


Please note: Visa sponsorship is not available for this position.  All applicants require current and valid working rights for Australia. 

Why join us?   
Bold, modern and agile, we’re Australia’s fastest-growing university going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000 + staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find opportunities for professional development and career progression.   
We are a private, for-profit university with a robust research agenda as well as social impact initiatives focused on making the world a better place. We encourage meaningful work from our academics that contributes to our overall mission.  

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.   

We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.   


Our culture  
Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements (hours and ways of working will vary from role to role) that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.  

What we offer: 
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia , you’ll benefit from:  
– Study free in a course/degree related to your position  
– Vibrant On-campus environment with flexible working conditions
– Access to internal opportunities – Be supported to learn, grow and move across the organisation 
Hiring process  
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter at [email protected]



Torrens University Australia

Job Salary

Full time