Student Support Officer – Education (January 2024 start) Techskill Academy

JOB DESCRIPTION

Do you have experience in a Call Centre?

Are you able to make 50+ outbound calls per day?

Do you have a passion for high-level customer service?

Would you prefer to have access to a bonus scheme that rewards your efforts?

Who we are:

We are a respected educational provider, dedicated to providing high-quality education and training to our students. With a commitment to excellence and a passion for empowering individuals, we’re on a mission to shape futures and make education accessible to everyone.

Our ideal new teammate:

We’re looking for someone who embodies our commitment to education and service. To excel in this role, you should possess:

  • Excellent communication and interpersonal skills.
  • A customer-centric approach, with a focus on providing exemplary service.
  • Professional phone manner and etiquette.
  • Ability to lead by example.
  • High-level organisational abilities and attention to detail.
  • The ability to work both independently and contribute to a team.
  • A genuine passion for helping individuals achieve their educational goals.
  • Extensive experience in a call centre environment.
  • CRM experience
  • Microsoft Office experience
  • Competent with technology

The Role: 

As a Student Support Officer, you’ll be the friendly voice of our organisation. You’ll play a vital role in ensuring our students have a smooth and positive learning experience. Your responsibilities will include:

  • Assisting students and prospective students with inquiries via phone, email, and in-person interactions.
  • Providing information on courses, enrolment progress, and program details.
  • Support customers with Recognised Prior Learnings (RPL)
  • Handling and resolving student concerns and issues with empathy and professionalism.
  • Coordinating student records and documentation.
  • Collaborating with our training and assessment teams to facilitate a seamless learning journey.
  • Calling students for outstanding payments
  • Maintaining a high level of service quality to enhance the student experience.

What We Offer:

An innovative and supportive team environment – we care!

Opportunities for personal and professional growth – no glass-ceilings here!

Competitive compensation and benefits – be rewarded for your hard work!

The chance to make a meaningful impact on the lives of our students – make a difference!

 If you’re passionate about customer service and education, we’d love to have you on our team. Apply today to embark on a fulfilling career journey with us!

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