Student Support Officer, UniReady Program Curtin University


Job Reference: 1148966

Your new role
Are you passionate about making a meaningful and positive impact on students’ lives? Here’s your chance to be part of an incredible team at Curtin University, dedicated to enabling student success.
We are seeking a compassionate, empathetic, and culturally sensitive individual to step into the role of Student Support Officer. In this key position, you will play an integral part in providing support to students from diverse and disadvantaged backgrounds, including those facing unique challenges.
Working closely with the Student Support Coordinator, you will serve as a crucial point of contact for students, offering advice, information, and assistance across various aspects of University life and the UniReady program.

Curtin’s UniReady program looks to improve equity in education; enabling students to matriculate into Curtin and access higher education via an alternative pathway. The program aims to incorporate a high degree of flexibility and responsiveness that caters to students with a wide range of educational backgrounds, ages and experiences.
As a Student Support Officer, you will:

  • Provide administrative advice and support for the UniReady program.
  • Offer a confidential welfare, advisory, and referral service to UniReady students, addressing academic progress, engagement, success, and personal wellbeing.
  • Interpret and analyse academic policies, guidelines, legislation, and administrative procedures, assisting students through processes and liaising with university departments as needed.
  • Collaborate with key stakeholders to stay updated on the University’s course structures, programs, and progression requirements.
  • Build and maintain relationships with Course Coordinators and key Faculty staff to resolve complex student matters.
  • Case manage students through early identification and intervention to support enrolment and progression.
  • Contribute to continuous improvement by identifying and addressing key challenges faced by students.

We’re seeking an individual with a unique and balanced skillset—someone empathetic who is also able to be systematic, and skilled in data entry and information management. Your compassion, flexibility and understanding of equity and student needs, coupled with your ability to work collaboratively, will make you a perfect fit for this role.
This opportunity is being offered for a fixed term period until December 2024, however there is a possibility of this transitioning into a permanent position.
To learn more about this opportunity, please contact Mandy Middle, Student Support Coordinator on [email protected]
About Us
The Centre for Enabling Pathways, where this role is based, is responsible for the operation of the UniReady program at Curtin. The UniReady team is dedicated to supporting students in reaching their goals, and their commitment has been recognised with the VC’s Excellence Award in Collaboration in 2021.
Being part of the UniReady team offers a positive and enriching experience. It’s a passionate, dedicated team that welcomes new ideas and insights to achieve shared outcomes. Compassion and understanding are at the very core of our diverse and inclusive team.
Why Choose Us?
Our staff are an energetic, dedicated team of academics and professionals working together to provide Australia and the world with quality graduates and innovative research.
You will find Curtin to be a friendly place where integrity, respect for one another, courage, excellence, and impact are a part of everyday life. This role is based at our Bentley campus based on Whadjuk Nyungar Country, and includes a gym, childcare, medical centre, art gallery, hotel, endless food options including a supermarket, beautiful gardens, end-of-trip facilities, accessible parking, and excellent public transport connections.

Aside from the vibrant campus life, we offer more than just a job. Think generous superannuation, salary packaging benefits, work flexibility, and personal development opportunities.

  • Global Excellence: Curtin University proudly stands among the top one percent of global universities according to the ARWU 2023 rankings.
  • Adaptable Work Environment: Embrace flexibility in your new role with us; our team enjoy hybrid work arrangements, including working from home (1 day/week).
  • Rewards Beyond Salary: Enjoy the perks of a generous superannuation contribution (17%) and customisable salary packaging benefits through Paywise.
  • Time Well-Spent: Experience the added value of 17.5% Leave Loading, with the option to be paid out or taken as additional leave. Benefit from Parental Leave (26 weeks for the primary caregiver), Annual Leave (20 days), Personal Leave (14 days), Curtin University Leave (2 days), Study Leave, and Community Service Leave. Plus, access to Long Service Leave after 7 years of continuous service (65 days/13-week entitlement for full-time staff).
  • Recognition for Prior Service: Curtin recognises prior service for long service leave purposes. New Curtin employees may be* eligible if they have worked for an Australian University, public service or other recognised institution.
  • Health and Wellness: Our on-campus Medical Centre offers bulk billing and prioritises Curtin staff and students. Join Curtin’s Healthy Lifestyle Program, with up to 2 hours per week of paid time off to engage in University-approved healthy lifestyle activities. Explore Curtin’s wellbeing locations at

For more information about our university and benefits please visit
Join Us!
To apply, please submit your CV and a cover letter outlining your experience in the following areas:

  • Case management of high-risk students for improved successful outcomes.
  • Supporting the needs of equity students; with a focus on those with disabilities, individuals from low socioeconomic backgrounds, and Aboriginal and Torres Strait Islander students.
  • Demonstrated ability to work in a systematic manner, coupled with proficiency in both data entry and the effective management of information within database systems.

To view a copy of the Position Description, please copy and paste the following link into your web browser.
Don’t miss this opportunity to be part of a dynamic team that’s dedicated to empowering students and creating a positive impact on their educational journey. Join us and be part of something truly special!

Applications close: Sunday 14 January 2024, 5PM AWST
Applicants should note that prior to appointment, you will need to have a current National Police Records check, undergo character, integrity, and reference checks. 

If you have any queries in relation to this application process, please contact our careers team on 08 9266 9000 (option 3,1).
*Curtin University commences Limited-Service Period from December 22 2023 – January 08 2024. Any queries received during this time, will be responded to as soon as possible upon our return in the New Year.