Student Wellbeing Adviser Melbourne Polytechnic


  • Full Time Ongoing Position – Annual Salary $70,255 – $75,579 + Superannuation
  • Be a part of an engaged team focused on providing support to students
  • Based out of our Preston Campus, close to the Preston market and public transport, with secure parking onsite

About the Organisation:

Melbourne Polytechnic is a learning organisation that has been delivering vocational training since 1912. Learning at Melbourne Polytechnic is a unique experience with an applied focus. delivered by teachers with real-world experience and expertise.

At Melbourne Polytechnic we are committed to providing high quality, innovative, applied and future focused, purposeful education and training to students, industry and communities. Our teachers are passionate and established in their professions and look guide students in theirs. We know that circumstances can create barriers to learning, so we offer our students personalised pathways, flexible study options and learning support.

About the Role:

The Student Wellbeing Adviser role is the primary point of contact for all student welfare, distress, well-being enquiries and support services. The role will triage all student and staff enquiries, manage presenting issues within the scope of expertise, refer to appropriate internal or external support services, provide comprehensive, general and referral service information in the areas of health, wellbeing, housing, welfare, financial, access and inclusion.


  • Act as the primary point of contact for all student welfare, wellbeing enquiries and support services for students. This involves managing issues within the cope of expertise and presenting issues, and determining the appropriate support required.
  • Assist Melbourne Polytechnic staff with initial response support, and conduct mental health wellbeing assessments for students who present in high distress. Support the de-escalation of these situations and prioritise appropriate response.
  • Provide secondary consultation to the Melbourne Polytechnic community regarding students who present in distress, and provide appropriate support and referral options.
  • Participate in the facilitation and delivery of Mental Health First Aid training across the organisation.
  • Provide informed advice to students in the areas of health, wellbeing, housing, welfare, financial, access and inclusion.
  • Work closely with other support staff to develop and coordinate activities and events relating to the health and wellbeing, diversity and social inclusion of all students.
  • Work with the Student Services Coordinator to develop and review policies and procedures relating to the welfare role within the organisation.
  • Provision of support services to Student Complaints Liaison Officer, ensuring the ongoing management of the complaints and appeals process; ensuring complaints and appeals are addressed in accordance with Melbourne Polytechnic’s policies and procedures.

Skills and Experience Required: 

  • Relevant degree and relevant work experience; or a suitable combination of lesser qualifications and relevant experience in the Community Services – Student Wellbeing/Welfare sector, or related discipline.
  • Membership or eligibility for membership of relevant professional bodies such as AASW, APS or ACWA (provisional status considered).
  • A current Working with Children Check Card (Employee).
  • A current Drivers License.
  • Experience in managing distressed or challenging behaviours, and being able to work in high pressure situations.
  • Highly developed organisational skills, including the ability to plan, prioritise, monitor and evaluate delivery of programs in an educational/community support environment.  
  • Strong communication skills, including excellent presentation skills, group facilitation, written, verbal and cross-cultural communication skills.
  • Ability to manage own workload and adopt flexible work practices as required.
  • Strong stakeholder management skills and ability to quickly build rapport and work cooperatively and flexibly in a team environment.
  • Demonstrated knowledge of and commitment to Occupational Health and Safety, Anti-Discrimination, Quality Assurance and Continuous Improvement.

How to Apply:

Please submit the following documents for your application to be considered

  • Current CV
  • Cover Letter
  • Key Selection Criteria response

Key Selection Criteria can be found in the Position Description at the bottom of our Company page – click the ‘Apply now’ button to be taken to the position on the company website.

For further information on the role, please contact the Hiring Manager via email: [email protected] or via phone: (03) 9269 1301.

If you email us please make sure you put the job title and job number in the subject line.

Please note, applications received via email will not be considered you must apply via the website.

We will be shortlisting immediately don’t delay, apply today!

Recruitment Agencies

Please be aware for us to engage with you, we require internal pre-approval and you must be on the State Purchasing Contract (for Victorian government common use goods and services). We will engage with you and your agency once we have the approvals.

Diversity and Inclusion

Melbourne Polytechnic is proud to be an equal opportunity employer committed to being a child safe organisation, by ensuring that children and young people are protected from abuse or harm.

We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders, people with disabilities, LGBTIQ+ and from culturally diverse backgrounds to apply for this job, with age being no barrier.

Vaccination Requirements

The COVID-19 Mandatory Vaccination (Workers) Directions, made under the Public Health and Wellbeing Act 2008 (Vic) and as amended and replaced from time to time (Directions), affect all persons employed or engaged to perform work by Melbourne Polytechnic.

As such, offers of employment from Melbourne Polytechnic are conditional upon the applicant being fully vaccinated against COVID-19 or medically exempt and providing satisfactory evidence of the same.