Are you our next villager? We are looking for a proactive local in Mackay who is keen to join our vibrant village!

We stand out. We don’t look or feel like a disability service. We provide Specialist Support Coordination to NDIS and NIISQ participants. We help the most complex clients who’s needs cannot be met anywhere else.

We attract and retain the most energetic, committed, and passionate villagers. Our people are our brand. We are happy and fulfilled, highly trained and have an incredible work ethic. Our workplace environment promotes belonging and makes our village proud.

i’ara (eye-arr-a) is the largest Specialist Support Coordination organisation in regional Queensland with over 40 Specialist Support Coordinators scattered throughout the region. We support people from Mackay to the Torres Strait Islands, with offices located in Atherton, Cairns, Townsville, Airlie Beach and Mackay

The Role:

Support Coordinator – Mackay and surrounds

Provide Support Coordination service to NDIS & NIISQ participants in Mackay, helping them to connect to and coordinate informal, mainstream and funded supports in a complex service delivery environment.

Work collaboratively with our clients and stakeholders to identify and implement supports, resolve points of crisis, build skills of self-management and  resilience in a client’s community network.

Provide exceptional  customer service – active  listening, proactive attitude, a warm smile with a person-centred approach.

Develop, maintain and facilitate positive relationships with clients and their representatives, internal and external stakeholders, key personnel within the NDIS, NIISQ and other government agencies by initiating and facilitating family and provider meetings.

Maintain high attention to detail in complex report writing, case notes and administrative requirements.

Monitor and manage the quality and spend of participant services and funding.

Work collaboratively with our Hospital to Home (H2H) team to assist in the growth of the Hospital/Aged Care to Home program in Mackay through securing new referrals and other business development opportunities.

Selection Criteria:

• Experience in a case management role working with people  in the human/community services sector.
• Demonstrated ability to operate within legislative guidelines, procedures and policies
• Strong computer skills, in Microsoft applications and Client Management Systems
• Valid Drivers License, Blue Card, NDIS Workers Screening Card
• Strong time management and organizational skills, with ability to work both autonomously and in a team environment
• Proven experience building and maintaining relationships with key stakeholders
• Flexibility to attend Face to Face meetings with clients in both home and hospital environments
• Strong communications skills both verbal and written

Favourable attributes, but not essential:

• Work experience / knowledge of the local hospital system
• Knowledge of the NDIS / NIISQ and pathways to supporting a participant via support coordination
• Lived and/or learnt experience of mental illness, disability and/or complex trauma backgrounds
• Experience and understanding of relevant mainstream and community support services;

How to Apply:

Please submit your CV and a letter addressing the selection criteria by 13 October 2023 to [email protected]

For further information please call Nicole on 0423 513 705.