Support Worker

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

The Intensive Family Support Service responds to vulnerable families with children and young people (up to 18), who are at risk of involvement in the statutory child protection system. This is a consent-based program providing case management for clients who agree to engage with the service.

Our Intensive Family Support team is currently recruiting a Support Worker which is a permanent, full-time role based in our Hervey Bay office. 

About the role   

Our Support Worker assists our Case Managers to support vulnerable and at-risk families to build their capacity to safely care for and nurture their children.

As part of a small team, on a day-to-day basis you will:

• Assist Case Managers with home visits with children 
• Help where required with the transportation of clients
• Assist with practical tasks in the home, including the coordination of support services that advance the family case plan goals 
• Attend and participate in case reviews
• Maintain up to date records in required databases
• Maintain confidentiality and privacy in all matters and operate within professional boundaries 

 To make a difference in this role, you will have:

• Experience in supporting families at home
• The confidence and ability to build structured relationships with parents, young people and children
• Positive role modelling with clients, including respectful dialogue and coping strategies
• Cultural awareness and an ability to engage with clients from different background, including Aboriginal and Torres Strait Islander people
• Well-developed communication, problem solving and interpersonal skills 
• A Certificate III in Community Services or similar is desirable  

Our offer to you:

• 9 day fortnight (enjoy a long weekend every second week)
• Salary packaging up to $18,500 per year so you pay less tax and increase your take home pay
• Birthday bonus day off
• Paid 2 hours per month to donate to a worthy cause of your choice
• Opportunities for advancement with our ‘grow your own’ approach
• Professional development through internal and external training
• Reimbursement of Working With Children and NDIS screening cards
• Leadership programs with the Institute of Managers and Leaders 
• Leaders Lab, development support for employees aspiring to leadership roles 
• Workplace Chaplaincy for face to face, confidential support 
• Westpac Corporate Partner program with discounted bank products and financial education

To find out more, view our Position Description and full list of staff benefits at our Get Involved – Careers With Us page at www.impact.org.au 

How to apply

Submit your application today and provide your:

• Cover letter showing us why you are a great match for this role
• Current Resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2023-2024 with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit. 

The successful applicant will be required to obtain background checks prior to employment, including a Working with Children Check and an NDIS Worker Screening clearance.