Team Leader – Children’s Contact Service Lutheran Care


Welcome to Lutheran Care. We are an energetic, forward thinking and values driven faith based not for profit organisation, providing support to people who need it most. Current programs include emergency relief, financial counselling, family support and education, foster care, housing and family shelter, homelessness services, and refugee services.

The Children’s Contact Service (CCS) program is one of the support services delivered through our Lutheran Care, Barossa Valley office. The Children’s Contact Service (CCS) program is a child safe, child focused service that provides a family friendly and safe environment to assist children in developing a positive, meaningful relationship or staying positively connected with the parent or family member that they do not reside with. The service provides supervised handover and contact visits at a safe and neutral venue.  

This is where you come in!

We are looking for a Team Leader to provide specialist advice, support and supervision to Senior Contact Facilitators and Contact Facilitators within the Children’s Contact Service program. You will be experienced in implementing quality, evidence based systems that ensure success in meeting client needs and expectations. 

The role is based at our Barossa Valley office and reports to the Manager, Barossa Valley.  

The duties of this role include:

  • Lead and manage the CCS team, providing support and supervision, coaching, mentoring, performance review and development and performance management 
  • Plan and monitor workloads to maintain a high standard of service and service delivery.
  • Ensure the delivery of high quality, client centered, strengths based services to families, delivered within the nominated model of therapeutic practice.
  • Manage internal and external strategic projects to meet objective and timeframes.
  • Identify and plan initiatives for improving organisational service delivery practices.

What’s in it for you?

Lutheran Care values all its staff by ensuring that they are well supported through paid maternity and paternity leave, an Employee Assistance Program, a free and confidential counselling service, access to internal and external training opportunities, annual staff conference, professional development days, annual volunteer celebrations and an innovative and caring culture.

How to Apply

For details about Lutheran Care and to access a copy of the Job Description, please visit our website at  

All applications must include a Cover Letter and current Resume.

Applications close: Wednesday 19 October 2022

The successful applicant will be required to undergo a Working with Children Check, a NDIS Workers Screening Check as well as a current Safe Environments for Children & Young People certificate. You must hold a current and unrestricted South Australian Drivers License and possess a registered roadworthy vehicle available for work use (employees reimbursed for work travel). In addition, the successful applicant will be required to provide evidence of COVID-19 vaccination or a medical exemption. 



Lutheran Care

Job Salary

Not Provided