Team Leader – Family Mental Health Support Service IMPACT Community Services

JOB DESCRIPTION

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

This role leads the Family Mental Health Support Service team in providing early intervention to assist vulnerable families with children, and young families who are at risk of or affected by, mental illness.

Due to expansion in this program, we are recruiting for a permanent full-time, Team Leader.

As a Team Leader, you will:

  • Provide direction, guidance, coaching and training to the team, and assist in dealing with escalated issues
  • Compile relevant, internal and external, reporting
  • Supervise, mentor and assist the team to develop and follow processes to ensure the achievement of Key Performance Indicators (KPI’s)
  • Coordinate and lead program meetings, along with Performance Development Review with staff
  • Maintain accurate, up to date data entry records
  • Coordinate resources for the team
  • Promote IMPACT’s service and community and public awareness of mental health issues

To enjoy this role, you will have:

  • Ability to:
    • Collaborate with stakeholders both internally and externally
    • Think and act calmly and deal sensitively with distress and unpredictable behaviour
  • Relevant life experience and/or understanding of the issues facing people with a mental health concerns
  • Proficiency in Microsoft Office applications
  • Sound knowledge of support services in the local community and ability to engage in community networking opportunities
  • A Certificate IV in Community Services or similar vocational qualification is desirable

Our offer to you

Our benefits include:

  • Salary packaging up to $18,500 per year so you pay less tax and increase your take home pay
  • Birthday bonus day off
  • Paid 2 hours per month to donate to a worthy cause of your choice
  • Opportunities for advancement with our ‘grow your own’ approach
  • Professional development by participating in internal and external training
  • Reimbursement of Working With Children and NDIS screening cards

To find out more, view our Position Description and full list of benefits at Get Involved – Careers With Us at www.impact.org.au 

How to apply

Submit your application today and provide your:

  • Cover letter addressing the above selection criteria
  • Up-to-date Resume (including 2 recent, professional referees)

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2022-2023 with the Diversity Council Australia. Selection for all vacancies is made on the basis of merit. 

The successful applicant will be required to obtain background checks prior to employment, including a Working with Children Check and an NDIS Worker Screening clearance.

JOB SUMMARY

Organisation

IMPACT Community Services

Job Salary

Full time

Recent job advertisements

Youth Worker – Department of Youth Justice

As a Youth Worker, you will specifically: Provide supervision and support to young people in accordance with relevant legislative provisions, strategic priorities, statutory delegations, departmental policies, procedures and contemporary best practice. Support the Program Coordinator in relation to the maintenance of services for young people subject to youth justice interventions. Provide supervision and support to

Read More

Residential Youth Workers – Sunshine Coast – ProCare Australia

The OrganisationProCare Australia – Leaders in Recruitment and Labour Hire for the Community Service sector. Since 2003, ProCare Australia have been connecting qualified and experienced Community Service professionals to casual, locum, fixed term contract and permanent opportunities. We support Government Agencies, Non-Government organisations, Not for Profit organisations and private companies with recruitment of Community Servi

Read More

Youth Worker – Community Village Activities Worker – Uniting NSW & ACT

About the Role   This is part-time contract opportunity working 13 hours week until July 30, 2025 (with possible extension) based at Wardell Community Village. Be a driving force for recovery in Cabbage Tree Island Community. As a Youth Worker, you will implement and support activities that bring hope and resilience to residents, especially those impacted by the recent floods. Your focus will be on en

Read More