Family Services Team Leader 

Family Life – Transforming lives for stronger communities
 

• Work locally in the Bayside Area and make a difference within the Community
• Enjoy the benefits of flexible work through our Hybrid Working Model
• Full-time, 12 month fixed-term opportunity 
• Level 7 SCHADS Award + Generous Salary Packaging + Super 

Work with us at Family Life and be part of our supportive, people-focused culture.

Who we are

At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years.  Our vision is to work with clients and partners to create capable communities, strong families and thriving children. 

We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.

The Opportunity

The Family Services Team Leader is a full-time, 12 month fixed-term role based at our Sandringham and Frankston sites (Bunurong Land) and provides leadership to the Family Services program area. 

Family Life offers a range of services within the Family Services team including: Integrated Family Services, Family Preservation and Reunification Response, Integrated Family Services Plus, Brief Intervention, Early Help and Community Bubs.  The Family Services Team Leader will function as an integral part of our collaborative leadership team in addition to holding specific portfolios within the outreach case management space.  

The Team Leader holds direct line management responsibility for a team of practitioners, working across the mentioned areas of case management, ensuring best practice in responding to the complex needs experienced by families and children. The Team Leader is responsible for overseeing inbound referrals and balancing practitioner workloads, providing regular supervision and support to practitioners and maintaining their allocated portfolio. They will contribute to the review and development of policy and procedure, representing Family Life in networking with community stakeholders while ensuring that practice is aligned with and meeting funding requirements. 
The Family Services Team Leader will work in collaboration with the Family Services Team promoting teamwork and positive team culture. They will encourage innovation in program development in response to community needs and program funding requirements.

Key Responsibility Areas

The key responsibilities include but are not limited to:

• Leading and supervising a team of staff, students and volunteers to deliver case management, community development, group work and other service delivery practices.
• Overseeing inbound referrals and coordinating the allocation of referrals to practitioners across the various program areas.
• Developing and reporting on a Team Work Plan to deliver delegated team responsibilities.
• Leading quality assurance processes and developing responses to best practice guidelines including innovation of current processes to better respond to organisational requirements and community needs.
• Oversee the delivery of the organisation’s individual, family and group services programs.
• Representing the organisation in appropriate service networking and service development forums to build, develop and maintain stakeholder relationships.
• Maintaining all required documentation to evidence impact and effectiveness of service delivery in a complete, accurate and timely manner, as required by the organisation’s standards and program contracts.
• Providing supervision and support to practitioners, students and volunteers involved in direct services.
• In addition, the Family Services Team Leader will support the program with any other reasonable requirements essential to program functioning.

Our Ideal Candidate

Our ideal candidate would be committed to meeting the needs of at-risk families, infants, children and adolescents, guided by the agency’s ‘whole-of-family’ approach and community-based model of service delivery. They will have knowledge of the Child Youth and Families Act 2005 and have extensive experience in supporting clients experiencing various vulnerabilities including but not limited to; family violence, trauma, mental health and AOD.  The ideal candidate will have experience in leading a team of practitioners supporting complex families. The Family Services Team Leader will have a strengths based, trauma informed and client centred approach. Our candidate would also have experience in providing professional supervision, training and performance management for practitioners. They will have high level written, verbal and interpersonal communication skills. A Bachelor level qualification in Social Work, Psychology, or similar Human Services qualifications is required.

Working at Family Life is more than just a job

It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way. 

Additionally, you will have access to:

• Flexible Work Culture through our Hybrid Working Model
• Salary packaging (receive up to an extra $18,500 in tax-free pay per year)
• Paid Wellbeing Leave
• Paid Study Leave
• Additional Paid Leave for End of Year Closedown
• Purchased Annual Leave Scheme
• Rostered Day Off Scheme for Eligible Employees
• Employee Assistance Program, a free and confidential counselling service for employees

How to Apply

A full position description is available on our career page: Family Life Careers page.

Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal. 

For further information regarding the position please contact Families and Community Acting Program Manager, Sam Amos (she/her), on (03) 8599 5433. 

Applications close: COB Wednesday 30th August 2023

*We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.  Please apply now to ensure you do not miss out!

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check.  Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.

Family Life is a child safe organisation.  We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.