Team Leader – Specialist Family Violence Services Primary Care Connect


  • Employment Type: Full Time Ongoing
  • Hours: 75 hours per fortnight
  • Area: Greater Shepparton Region

Primary Care Connect is a local community health centre operating under the social model of health. We are a not-for-profit organisation that has continued to offer local, quality services focusing on a range of health and wellbeing matters for the past 30 years. We work to achieve this by providing inclusive community health care services of the highest quality. We work collaboratively with individuals and other stakeholders to identify, discuss, and resolve the complex issues affecting our community’s health and wellbeing.

To find out more about Primary Care Connect, please visit

Use your experience leadership and knowledge for the Family Violence sector in this Team Leader position with Primary Care Connect at The Orange Door!

About The Orange Door

A key recommendation of the Royal Commission and the Roadmap for Reform was to establish a network of Support and Safety Hubs (‘Hubs’) across Victoria to provide a new way for women, children and young people experiencing family violence, and families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported. These Hubs are known as The Orange Door. The Orange Door is also intended to hold perpetrators to account by planning interventions to address the risk they pose and challenging their controlling, violent and abusive behaviour. To find out more about The Orange Door, visit

About the Role

Auspiced by Primary Care Connect within The Orange Door network, the Team Leader –Specialist Family Violence Services will provide leadership and supervision of a team of highly skilled Family Violence Practitioners who will provide screening, assessment, triage and short-term response to all incoming referrals with a focus on victim survivors through an Integrated Practice Framework.

The focus of the Perpetrator Service is to keep perpetrators of Family Violence accountable for their actions and behaviours. The Team Leader may also supervise and support staff from other agencies that sit within The Orange Door and provide direction to make a thorough and in-depth risk assessments for the safety of people experiencing family violence.

The Team Leader will work in close partnership with other Team Leaders to lead family violence practice in The Orange Door and support secondary consultations with internal and external service providers. The Team Leader will work to embed the MARAM Framework within The Orange Door. The Team Leader will work as part of a team working collaboratively to improve capability, integrated practice and provide specialist support to all staff. This role is based at The Orange Door Shepparton.

The Orange Door team includes a mix of staff employed by Family Safe Victoria (FSV) and staff employed by CSOs, Aboriginal services and DHHS. For each launch site the size of the team will vary to reflect the local needs.

The Practitioner – Specialist Family Violence roles report to this position and this position reports to the Executive Manager Family Violence and it is expected that this position works within the larger Orange Door Team and Primary Care Connect teams, and network with external organisations.

Key Selection Criteria


  • A Bachelor of Social Work or equivalent, a willingness to work towards an equivalent qualification as set out in Mandatory Minimum Qualifications – Qualifications Mapping, or an exemption to the mandatory minimum qualifications including: existing family violence practitioner with a break of no more than four years and/or cultural knowledge and/or lived experience, and barriers to education.
  • A knowledge and understanding of the drivers/causes of family violence and child and family vulnerability, as well as the child and family services and/or broader social services sector and their fundamental practices and theories is required.
  • Demonstrated experience in leading family violence practice within complex service delivery contexts, particularly multi-disciplinary and multi-agency approaches to the provision of services to vulnerable children, families and diverse communities is required.
  • Expert knowledge and experience working in family violence teams; has demonstrated experience in applying risk assessment and risk management frameworks in a family violence context; has knowledge of the gendered nature of family violence, the drivers and causes of family violence and feminist, intersectionality and human rights frameworks pertaining to adults and children; has deep understanding of the role of the law and legal system in the context of responding to family violence and vulnerable children and families; has knowledge of practice working with women, children, families, victims and perpetrators of family violence; has experience working with Victoria’s diverse communities.
  • Have the ability to deliver a clear concept of the culture required to achieve integrated practice, and deliver effective, culturally safe and responsive services; designs and delivers innovative practices that enhance integrated practice and promotes quality practice standards; understands how to build and establish effective practice cultures, identifies change required, describes reasons for it and engages people who can deliver the change.
  • Experience in providing supervision to staff and can demonstrate the fundamentals of reflective practice. Has the ability to share and present knowledge. Has the ability to adapt, lead and manage change and has experience in such.
  • Demonstrated commitment to work collaboratively with internal and external partners and stakeholders, and community members. Capacity to build partnerships, negotiate and liaise at leadership level for the best interest of clients and outcomes.
  • Demonstrated ability to flexibly manage competing priorities and stressful situations.
  • Excellent written and oral communication: has experience in public speaking, providing presentation and facilitation skills. Has experience in adhering to the legislative requirements and the Victorian Government’s records, information security and privacy policies and requirements.
  • Experience using technology to complete daily work tasks.
  • Professional and personal alignment with Primary Care Connect core values.


  • Post Graduate qualification in Social Work – Family Violence Stream or similar training in working with Family Violence
  • Qualification in professional supervision and/or reflective practice

Benefits and Perks

Primary Care Connect provides a supportive workplace with staff who are committed and passionate about the community that we work in. Some of the many benefits of working with PCC include:

  • Professional Development
  • Salary Packaging
  • Employee Assistance Program
  • In house gym

All candidates who are interested in the position must include in their application the following; 

  • Cover letter including address to Key Selection Criteria
  • Resume with at least two professional references, or willingness to provide on request

Further information can be found by:

  1. Visiting our careers page: OR
  2. Contacting Chris McInnes – Executive Manager Family Violence (03)5823 3200