What we are looking for:
- Knowledge and proven ability to provide collaborative counselling, referral and education using best practice counselling skills (e.g. Motivational Interviewing, Acceptance and Commitment Therapy, Cognitive Behaviour Therapy, Strengths-based Counselling and Narrative Therapy).
- Possess high level communication skills including written and oral communication.
- Ability to work independently and efficiently to achieve team and individual goals within a structured call centre environment.
- Proficient computer skills (word processing programs, email and information databases) including the ability to utilise computer technology to find and record client and service information during client interactions.
- Ability to contribute effectively to the Health Contact Centre’s clinical and operational performance and workplace health and safety requirements through provision of evidence-based care and information, and adhering to relevant workplace instructions, policies and procedures.
- A non-smoker (including not being a social smoker) for at least 6 months.
How to apply:
Please provide the following information to the panel to assess your suitability:
- Your current CV or resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.